Reviews
Excellent, professional service
Excellent, timely service. Accurate diagnosis of door locking issue. Replaced car battery, changed oil, rotated tires and completed complete engine diagnosis service. Provided transportation to and from dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The best auto dealer & service department in town!
I brought my car in for a part replacement and to have some routine service. My service advisor Brett Sorensen was helpful, efficient, and understanding. He kept me informed, and understanding the time crunch I was in had everything ready to go both when I dropped off my car and when I picked it up. Derrick was also expedient in helping me when Brett was indisposed and I also have to give kudos to the consierge lady and to the service techs who made sure everything was done right.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent customer care
Abby or Steve provided outstanding customer care. My experience was very positive. I wish I could give higher than 5 star rating! I would definitely recommend West Point Lincoln to anyone looking for a used vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Smelly
The service for repair was satisfactory. However when I got in my car it smelled like someone left their musky smelly socks it was awful. I have any had that experience.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Service!
Always excellent service, I typically wait at the dealership and they get the job done in the time that they estimated. Done correctly the first time! Thank you Marcus for being professional and friendly plus detecting the problem and addressing it properly. I hope my next car comes from West Point Lincoln!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Customer Service
The entire process was very easy. I had to come in for some service work and my service advisor Brett Seversen was great to work with. I was running late to pick up my car after the service center closed and he waited for me to arrive. If you're looking for a Lincoln, I highly recommend West Point Lincoln!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great job!
DJ in the service department kept me up to date on the status of my car and got my issue resolved. Appreciate the great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great customer service
The entire process was simple and very easy. My salesman Ronald Igbikiowubo was great to work to with and so was the entire staff. I purchased a Lincoln Certified pre-owned vehicle. The car was in as advertised condition and I am completely satisfied with my purchase. If you're looking for a Lincoln, I highly recommend West Point Lincoln!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
EXCELLENT SERVICE
I found the staff to be very friendly and help full. Our sales person(Alyssa)was very knowledgeable. The dealership was very negotiable in trade value. I would recommend this dealership when you are looking for another vehicle. CLASS A SERVICE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Professional and trustworthy
I really liked the salesperson that worked with us on our purchase. No high pressure style and very helpful. They delivered everything they said and our experience was the best we ever had when buying a vehicle 5 stars! Ronald Igbikiowubo was our salesperson and was professional and trustworthy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase