West Point Lincoln

(303 reviews)
Visit West Point Lincoln
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–1:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (281) 506-2393 (281) 506-2393
Used (888) 370-3815 (888) 370-3815
Service (281) 509-9129 (281) 509-9129

Reviews

(303 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Point Lincoln from DealerRater.

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Excellent, professional service

Excellent, timely service. Accurate diagnosis of door locking issue. Replaced car battery, changed oil, rotated tires and completed complete engine diagnosis service. Provided transportation to and from dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The best auto dealer & service department in town!

I brought my car in for a part replacement and to have some routine service. My service advisor Brett Sorensen was helpful, efficient, and understanding. He kept me informed, and understanding the time crunch I was in had everything ready to go both when I dropped off my car and when I picked it up. Derrick was also expedient in helping me when Brett was indisposed and I also have to give kudos to the consierge lady and to the service techs who made sure everything was done right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent customer care

Abby or Steve provided outstanding customer care. My experience was very positive. I wish I could give higher than 5 star rating! I would definitely recommend West Point Lincoln to anyone looking for a used vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Smelly

The service for repair was satisfactory. However when I got in my car it smelled like someone left their musky smelly socks it was awful. I have any had that experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service!

Always excellent service, I typically wait at the dealership and they get the job done in the time that they estimated. Done correctly the first time! Thank you Marcus for being professional and friendly plus detecting the problem and addressing it properly. I hope my next car comes from West Point Lincoln!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Customer Service

The entire process was very easy. I had to come in for some service work and my service advisor Brett Seversen was great to work with. I was running late to pick up my car after the service center closed and he waited for me to arrive. If you're looking for a Lincoln, I highly recommend West Point Lincoln!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great job!

DJ in the service department kept me up to date on the status of my car and got my issue resolved. Appreciate the great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great customer service

The entire process was simple and very easy. My salesman Ronald Igbikiowubo was great to work to with and so was the entire staff. I purchased a Lincoln Certified pre-owned vehicle. The car was in as advertised condition and I am completely satisfied with my purchase. If you're looking for a Lincoln, I highly recommend West Point Lincoln!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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EXCELLENT SERVICE

I found the staff to be very friendly and help full. Our sales person(Alyssa)was very knowledgeable. The dealership was very negotiable in trade value. I would recommend this dealership when you are looking for another vehicle. CLASS A SERVICE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Professional and trustworthy

I really liked the salesperson that worked with us on our purchase. No high pressure style and very helpful. They delivered everything they said and our experience was the best we ever had when buying a vehicle 5 stars! Ronald Igbikiowubo was our salesperson and was professional and trustworthy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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