West Point Lincoln

I just leased my third of four Lincolns from West Point Lincoln in Houston. Great experience and they were so professional. After test driving a Jeep, pre-owned cars and a comparable Ford at close by dealerships, I went back to West Point because they did not pressure me, instead they provided a solution for my needs. Sherrie was excellent. First class.

Sam Seddiki was Very Professional and knew What I wanted and got me the exact car. It makes a difference when you have someone who listens to your needs and helps you. Also I have to Thank Dax the Manager for his help. If you’re looking for a car May I suggest West Point Lincoln. Thanks for a Great Experience! Terry Burrows💁‍♀️

Ed was a Great salesperson! No pressure from the finance department. I has a great experience. Very easy process that didn't take all day. Professional and friendly staff, I would recommend this place to anyone.

Stephen O. took the stress out of looking and buying a reliable car. He listened to us on what we needed. I am very satisfied with my purchase. Thank you

I am shocked that this is a top Lincoln dealership and amazed that they have positive reviews after our experiences. We ended up buying a car with Westpoint since they had what we needed but we have shopped them twice and have never had a good experience as a customer or potential customer. As for the sales process itself, we were repeatedly given incorrect information about the car like being told it had a CD player when it did not, that the only dealer add on charge was $399 security aftermarket but they actually charge nearly $2,000. I guess they think they can "sell" you on the value of "nanocare" so you don't feel forced into it. Of course, they also tell you that the "nanocare" has already been added to the car so they must charge you for it. I understand this is commonplace since Covid but I think nearly $2,000 for "nanocare" and "security" aftermarket additions is ridiculous and it is extremely frustrating to get forced into these additions due to car shortages. There's little I hate more than liars and sales people that are not transparent so the fact that they refused to provide the warranty and repair history on the car is extremely suspect. Cars aren't protected by HIPPA and I have always received it in the past with personal information removed. There were numerous things missing from the car despite the fact that I gave them 9 hours on Monday to get everything ready. They're not selling cars so I'm not sure what else they had to do that day. The owner's manual was not included and it wasn't mentioned until we had already signed the paperwork. The owner's manual is car specific and includes things like the keyless entry code so a random online replacement doesn't cut it. Same with the key fob--they were missing the second key and didn't tell us until we signed the paperwork. It took days and multiple follow ups for us to get someone to recreate the second key fob after we were told they would come to us the next day. If they had gathered things at 9 AM when I told them we were coming around 6 PM, they could have taken care of both of these items--it's just a lack of customer service which should be impeccable when purchasing a luxury vehicle. They also didn't go over any of the features on the car--such as where to put the key fob if the battery were to die--prior to us taking the car. The sales associate just wanted to get out of there and I guess for him, the money was in the bank already. On Saturday evening, we started going over the financing--I was told that the best rate they could do was 5.84%. I ran it myself and had a much, much lower rate from my own bank that they do business with in just minutes and they were still open. She re-ran it through that bank and told me the discount for having an account with them was included but it was not. I had to call and do all of the financing myself and then they still didn't have it synced up when we arrived to sign the final paperwork. It may have "only" been an additional .2% but the fact is that they aren't working to obtain the best rates for their customers and more frustratingly, they lied about it. We left that evening and I took care of everything myself on Monday morning. I sent everything over to them so they would have it ready to go Monday evening but none of it was ready when we arrived to purchase the car Monday evening. They also asked me to sign blank forms like a "Statement of Facts" so they could fill in the blank on my behalf. They couldn't even get my name spelled correctly on the paperwork so I can't believe that other customers allow them to fill in the blanks on something with their signature and I can't even believe that is legal. Be better, Westpoint.

My experience at Westmount Lincoln was amazing. All of the staff were courteous and helpful. Nothing in life is perfect, but when I expressed my concern it was met with immediate assistance and follow through by Ronald Igbikiowubo. He delivered 9n every promise.

Every time my family and I dropped off our vehicle for service/ repair. Mr. Marcus Felder and his team are on point, professional, and always had that good communication from beginning to end. We would also like to appreciate the other service representative and check-out personnel for being helpful when they see you in the waiting area.

Mr. Shannon greeted me before I entered the door, and I immediately felt comfortable! He is soooo kind! He introduced me to Ronald, the Salesman. Ronald is the perfect salesman! He is very meticulous and listens intensively. He matched my preferences with his recommendations and shared the specific details of the vehicle. He patiently toured several cars with me and allowed me to drive them around. During the drive, he highlighted the features and answered my questions. I am very inquisitive! Mr. Dax explained the dealership’s process and warranties, and assured me of Lincoln’s commitment to customers. Beautiful experience! I highly recommend Ronald to anyone searching for a Lincoln!

Ed did an excellent job putting in the vehicle that I only dreamed of owning! I have had some financial issues due to Covid, but Ed helped me regardless of them and put in a beautiful car. He even called me afterwards to make sure that I was happy! Thanks for an excellent experience!

I had the best buying experience at West Point Lincoln. My salesman Mike Cook went above and beyond to help me. Since he did an exceptional job and outstanding Customer Service he sold me a vehicle.