West Point Lincoln

Walter was amazing. So friendly and helpful. I loved my experience. He followed up and was pleasant to deal with.

My experience getting my car repaired was excellent. Although it took a while to get it done, they did an excellent job and provided me with a very nice loaner car. The repair required work to the transmission, and it was done well and under warranty.

I bought my car in November 2023. When I went to pick up my plates, I saw they spelled my last name wrong on my title application. They promptly said they would correct it. Now, 18 months later, they have not. I have been calling and calling since November 2023 trying to get this sorted out. I am always transferred to voice mailboxes with no return calls. The title department called me back ONE time at the end of 2023/early 2024 - but they never took the actions they said they would to get this fixed. Since then, I have left numerous messages with title, finance, the GM, etc. ONE YEAR later, in November of 2024 I finally got ahold of someone - he indicated they would send someone to the DMV to correct the issue. No follow up after that and no one would return my messages. At the end of February 2025, I finally got ahold of David and Chris who reassured me this would FINALLY be fixed. They said they would simply mail me paperwork to fill out. I never received it. I call and call and call and no one will answer or return my messages to let me know the status. I paid too much for this dumb of a problem with no accountability from the dealership. I shouldn't have to call for years on end to get them to fix a seemingly simple problem they created. If you buy here, don't expect to get any help after they take your money.

I had the best experience every, Mr. Ola Adeola and Mr. David Le worked with us in a very simple way, until we couldn't refuse to purchase our vehicle, although it was not our intention to purchase we had the best experience everyone was so polite and knowledgeable.West Point Lincoln you're the best. Thank you.

Great people. We’re very patient with our questions about the price Helped us get a good deal.

Marcus always provides excellent service and products. Quality vehicles and they are conscious of me time. Thanks for being great.

So far, my Personal Experience has been Pleasant. I Appreciate Very much the use of a Loaner Vehicle while my Beautiful Corsair is getting Serviced. Starting with my Salesperson Dalia..loved her. My Service Advisor Deon, .Every time I go there..I see that SMILE. He's so kind. With my stressful days, he can greet me and I'm good. I hope it Stays this way. I also love the snacks in the waiting area. I may mention the girls who take my payments and have my Vehicle washed., they are SO KIND taking my money. The ONLY reason I didn't give 5 stars, my last Service was about two months. But, I can forgive.

Prompt, efficient and professional service on both of our Lincolns. We have and will recommend this dealership for your new purchases or service needs.

Best there is. Easy to work with. Super smooth transaction. 5-Stars all the way.

Great experience at West Point Lincoln the Mobil service is amazing and would all them again.