Reviews
I have been going there for a long time and would go no
I have been going there for a long time and would go no where else because of ChrisMiller my salesperson
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
From the first phone contact with Rick Vaughn all
From the first phone contact with Rick Vaughn all information/quotes were straightforward and clear. When we met Mr. Vaughn that pattern continued. The lease was completed quickly and professionally.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
William, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rick met your expectations. Thank you again for choosing Bill Brown Ford Inc, we look forward to having you as one of our valued customers for many more years to come!
trade value of leased vehicle 24k ish/ similiar used
trade value of leased vehicle 24k ish/ similiar used vehicle on your lot 29k ish / leaves dealer sales dept 5k ish gross excessive profit--too much---but then again what business charges different customers different prices for exact same vehicle/every identicle vehicle should have same cost to every customer/no discrimination to any customer/ the dealer franchise sales model is a rip/congress should change this/ a new home builder charges the same price for every identical home/ car dealers should do the same/i wont be back to bb ford ever/ nor my son/enjoy the final profit you recieved with my 2020 edge-purchase
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
The buying experience at Bill Brown Ford was excellent.
The buying experience at Bill Brown Ford was excellent. The staff was professional and had outstanding knowledge of the product. Thank you for making the process of my purchase so easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Brown Ford Inc, we look forward to having you as one of our valued customers for many more years to come!
Bill Brown Ford helped me with my transition into a new
Bill Brown Ford helped me with my transition into a new Expedition. It was a good experience. Everything went exactly the way they said it would. My wife and I couldn’t be happier with our new car. We will be back. Thank you Chris Baxter and Bill Brown Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Bill Brown Ford Inc. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
From selection to purchase, the entire process was
From selection to purchase, the entire process was seamless. I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Brown Ford Inc!
Everyone is always very friendly and the place always
Everyone is always very friendly and the place always looks great- from the showroom to the bathrooms. Our family has worked with Chris Soutar for years, and he always delivers outstanding personalized service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Elizabeth, Thank you for choosing Bill Brown Ford Inc. Your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again!
Bill Brown Ford is excellent.
Bill Brown Ford is excellent. Sales consultant Chris Miller is dynamite. He is friendly, professional, and extremely knowledgeable. Importantly, he also lets you know how much he appreciates your business!!! We have been getting all of our Ford vehicles (because we only buy Ford) from Bill Brown Ford for years and because of the great service and experience we receive we will continue to make the drive from Chelsea to Livonia for many more years to come. - Todd Berg
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Bill Brown Ford Inc. We appreciate your business and hope to see you again soon!
They have a wonderful salesmen.
They have a wonderful salesmen. And I have always had great service . I would recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bill Brown Ford Inc!
Ron Nowicki, Used Vehicle Sales, was absolutely fabulous!
Ron Nowicki, Used Vehicle Sales, was absolutely fabulous! Ron quickly found the vehicle I was looking for, communicated frequently and very accurately, expedited it, delivered it to us in immaculate condition (attending to every detail), and made the entire process pleasurable! As a result, we bought another vehicle from Ron, experiencing the same fabulous experience (Ron is now my go-to guy)!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bill Brown Ford Inc are glad to have you as a customer.