Bill Brown Ford

Thank you so much for choosing Bill Brown Ford Inc. We truly appreciate your business. We look forward to having you as one of our valued customers for years to come. Congratulations on the purchase of your new truck!

Thanks!

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Thank you so much for your wonderful review! We are thrilled that Frank had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bill Brown Ford Inc!

Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful feedback!

Bill, Thank you for taking the time to share your feedback with us. Zac and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Thank you so much for your wonderful review! We are thrilled that Laurie had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bill Brown Ford Inc!

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Since I sent my review the service department contacted me and was able to service my vehicle with in 2 days. As far as the carfax issue goes they say that it ws fixed and sould show the correct milage on there site in a few days so I am waiting to hear back from them with the new report? Thank you for getting back to me on the issues! I hope the dealership begin to pay a little more attention how they do there paperwork in the future!

I was able to get my vehicle servised by the service department on 8/9/2022 and after they worked on it there are some issues! First I noticed that the ride has been very hard and when I looked on my fordpass app it was showing that the tire psi on all tires were well over 55 psi which is over the 35 psi they should be! Also the auto stop and start system does not work! I really think the service department can't do there job very well! I have yet to bring the car back to them because they will only tell me that I will need to make an appointment that will take sometime for them to set it up! I know I am not a very important person and cannot just bring it in on my time even though they were the ones who have caused these issues! I had it in for an oil change and tire rotation at there time line I wonder if they even did it?? I used to deal with another Ford dealer and they seemed always took better care issues in a timely manner!! At this time I will not recommend Bill Browns for any thing!

Holly, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your ew 2022 Ford Edge!