ALM Hyundai West

New show very nice. Service was pretty much the same as the previous owner. No issues.

3 hours wait for a tire rotation and oil change with an on time appointment arrival.

I really don’t have the words to express my experience. But, I can say that my last service appointment was absolutely terrible, and the service that I initially received was less than acceptable. I went in for what I thought was a basic oil change and left with my car, smoking and oil all over the bottom of my vehicle, once I stopped I realize something was really wrong. The dealership then called and the service advisor informed me that I would need to schedule a time to bring my car back because they noticed some fluid on my car as I was leaving possibly from the engine it’s worth it to note that it was over 30 minutes before they contacted me to tell me this and I told him I’d be returning immediately as the car was smoking. Once I got back to the exit where the dealership is located my car began to go crazy on the sensors stating that there was no oil in my vehicle and I had trouble accelerating getting down the street. I can only drive about 10 mph upon getting back to the shop, I found out that it was not fluid all over the inside of my vehicle instead it was oil and that I should have been told this ahead of time and really my vehicle should’ve never left knowing that the cap wasn’t replaced and, there was some issues. I was able to get everything noted on my file however I still don’t have any confidence in the abilities of those who work in the dealership service department.

I was told that the free oil change coupon I had for a bad experience which left me with no car for a whole week because they kept calling someone else to pick the car up was not good anymore. I was given 4 of them to make it right and to return to give them another chance but when I returned they told me they could give me an oil change for $80 which is the regular price. Very disappointing and will not return.

Customer service is much much better than my last visit. I am reconsidering returning as a regular customer.

It was a little confusing when got there initially. However, my service rep made my experience seamless. I got my car as promised.

Great service,! They were all very knowledgeable, understanding and took great care of all me needs.

I would have loved to have donuts in the waiting room to go with coffee. The overall service was great.

Got diag but never gave me a print out of work needed after refusing work

Mr. Smith was very professional and explained all the details that were performed on my car.