ALM Hyundai West

Great service and very clean lobby area. I love the fact that they have free water available.

This dealership should have service man that should perform their job that the customer requested. I had an issue with serviceman (OJay/Osha) not rotating my tires as I requested. I noticed they did not rotate my tires after receiving my paperwork telling me everything was done and fine with my vehicle. I go back into the dealership and ask for them to rotate my tires as I requested. I’m standing at the cashier’s window and here comes OJay/Osha stating that my tires doesn’t need to be rotated because it will be dangerous due to the tread level. I told him that I received paperwork stating everything was fine and I always get my tires rotated with my oil changes so I can have longer lifetime on my tires due to me driving so far to and from work. OJay/Osha rolled his eyes at me like I didn’t know what I was talking about. I requested for a manager. Raegan Bolden was the manager on duty at the time. She went to OJay/Osha and told him to rotate my tires. I walked back outside to my car and then OJay/Osha and Rodney came out and Rodney remeasured the tire tread and said it was okay for my tires to be rotated. Meanwhile, I had already called my husband on the cell phone and told him about the situation and gave the phone to OJay/Osha for my husband to speak with him. Rodney was more professional and kind. Rodney took care of the rotating the tires for me. This is the second time that I have bought my car in for service and scheduled tire rotation with my oil change and it didn’t get done. This is laziness from the service man not doing their job. No telling how many other cars this has happened too and the owners didn’t not notice. I was initially told that everything was fine with my vehicle and the service was not done.

My adviser services was great she listened to my needs and let me know what’s going on while I was waiting for the service done.

Although I did not buy, the woman who set up my appointment (Emily) was a very kind and hard working employee! Would love to work with her again.

Emily’s prompt and thorough responses made me feel supported and confident in my purchasing decisions.

Emily was professional in helped follow up with me and always kept me in the loop about my vehicle and it’s availability

From test drive to paperwork, Braxton made every step enjoyable. His friendly demeanor and expert knowledge left a lasting impression on me and my family.

Visiting the dealership was an enlightening experience thanks to Braxton. His ability to explain complex features in simple terms made the decision-making process much easier.

Braxton's commitment to customer satisfaction is evident. He took the time to understand my budget and preferences, making sure I felt confident in my choice.

Never have I met a salesman as committed as Braxton. He followed up with me a week later to ensure everything was going well with my purchase, proving he truly cares about his clients.