Old Orchard Nissan

(3,813 reviews)
Sales hours:
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,813 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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The entire staff in the service department gave me great

The entire staff in the service department gave me great customer service, and as a result my car was repaired quickly & efficiently. Thank so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything was prompt and was glad to see that the

Everything was prompt and was glad to see that the sitting room has the window option. I sat to watch the process unfold. I was a bit disappointed to see how aggressively my vehicle was driven out of the facility and with not time for motor oil to warm up after a fresh oil change...as mechanics they should know better.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The customer service representatives are knowledgeable

The customer service representatives are knowledgeable and friendly. They always explain maintenance and repair issues with care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service is phenomenal as always.

Service is phenomenal as always. I have been coming here for the last 3 years and they are always professional and courteous.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Martin Nissan provided a first car buying experience!

Martin Nissan provided a first car buying experience! Everyone at the dealership was very kind, considerate, and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

They did a great job life they always do.

They did a great job life they always do. It went by fast and they communicated the whole process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

They made everything so easy and simple.

They made everything so easy and simple. Great customer service and I’m looking forward to repeat business in the future.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Totally professional operation.

Totally professional operation. Quick work, too. I appreciate the effort of everyone at Martin Nissan.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I absolutely love love this dealership the service is

I absolutely love love this dealership the service is always EXCEPTIONALLY fast, and the staff is always friendly. I took my car in for a repair, they not only did the repair they also did my routine scheduled maintenance as well!! My car was returned to me well before the estimated promise time. Thank you Gary and Malcolm.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mechelene for writing about your experience with our team! We appreciate you!

Great dealership to work with.

Great dealership to work with. I purchased from out of state and Julia made the entire process easy and transparent. When a problem arose with the car, Julia and Alex quickly resolved the issue. True to their word, Martin Nissan represents integrity. I highly recommend and would shop with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.