Old Orchard Nissan

(3,813 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,813 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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Nissan have their priorities misaligned.

Nissan have their priorities misaligned. They are no longer producing good cars or investing in engineering.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

They provided great follow-up from a previous issue I

They provided great follow-up from a previous issue I had. I will continue to use them as my service center.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Thank you for your service.

Thank you for your service. Now my car looks as new one. Will recommend you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Lacks customer service and suggests unnecessary repairs.

Lacks customer service and suggests unnecessary repairs. I had a loaner and was NOT notified my card was ready. Next day I get receive a call that I need to return the loaner call with an an attitude. I made me feel that I was keeping the car on purpose. The loaner call was on the garage and not used.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

One of the best buying experiences I have ever had!

One of the best buying experiences I have ever had! Awesome staff that was very knowledgeable and helpful. I was in my new car in record time! They even followed up the next day to make sure I didn't have any questions about my new vehicle. I would defiantly purchase another vehicle from Martin in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was a good experience.

It was a good experience. People were nice and explained the work that needed to be done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Dario is very passionate about the satisfaction of the

Dario is very passionate about the satisfaction of the customer. He goes out of his way to make sure you’re aware of all the safety features of you car and are comfortable with the purchase. I’ve gone to various dealerships and Dario is by far the best salesmen I have encountered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

10/10

Good, reasonably priced service for a car dealership.

Good, reasonably priced service for a car dealership. Service manager was attentive. Total time for this Tuesday service was not too long at all. 45000 mile service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I've received good service at Martin with other scheduled

I've received good service at Martin with other scheduled service. However, this recent visit, I brought in my car for a recall service which turned into a disappointment. One, they didn't have the parts for the recall even after scheduling the appointment which meant, I had to leave my car and get a rental to come back on a different day. Secondly, the cars remote start stopped working after the recall service was completed. As of now, I have not been able to resolve my remote start issue with Martin Nissan because I was told by Rich(in service) that it requires me take my car in for service. Unfortunately, I live over 30 miles away from the dealership and no other dealership will service my vehicle but recommend to take it back to Martin Nissan so they can take a look.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

MARY WAS GREAT !

MARY WAS GREAT !! SHE DID NOT TRY TO SELL ME ALOT OF THINGS THAT I DID NOT NEED ! VERY NICE WAITING ROOM! I LOVED THE LEMON WATER!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.