Old Orchard Nissan

(3,812 reviews)
Sales hours:
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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Brian Ferguson was very helpful and a pleasure to work

Brian Ferguson was very helpful and a pleasure to work with throughout my purchase process. He gave me time to really look over the car and ensure all my concerns were satisfied before signing off on any documentation. This has been the quickest and most efficient car purchase process I’ve ever experienced so thank you to Brian and his team for that. I would gladly do business with Brian and this dealerships again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Checking my car in and out was quick & easy.

Checking my car in and out was quick & easy. I had an oil change & tire rotation. Your staff is wonderful & helpful. They vacuumed & cleaned my car. I left feeling satisfied by all your staff.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience!

Great experience! Kacper made sure I was comfortable with purchasing my first car and answered all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Keeping my car running like clockwork is the primary

Keeping my car running like clockwork is the primary objective. Fast friendly competent service is just icing on the cake.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service.

Great service. Quick, efficient and professional. Went in for recall inspection, and the timeframe was very quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership was extremely friendly and welcoming.

The dealership was extremely friendly and welcoming. They were very helpful overall in getting me to the right direction person. I got the pleasure of being directed to Kacper who turned out to be absolutely amazing. He was very friendly and got straight to the point. It was my first time buying a car and kacper helped me understand the process and was understanding and patient. He is definitely one of their top employees and I would recommend you ask for him if you decide to take your business here. Thank you kacper !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Really nice people they always take care of you.

Really nice people they always take care of you. They always kind.!! They do a really professional job!!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great customer service and very friendly.

Great customer service and very friendly. Any work is always done right the first time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

BE CAREFUL Stopped by to check on an Ariya electric

BE CAREFUL Stopped by to check on an Ariya electric vehicle only to be informed of a LARGE ($7500) mark up above MSRP. These vehicles don't qualify for the federal tax credit at the time of this review so it's ODD that the markup is the same number as the tax rebate. I understand that these vehicles may be in demand but no other dealer in the area is doing that. I would caution any one from purchasing from them and ensure that you double check all the paperwork, as with such a large markup I would not trust anything else. I'd BE CAREFUL of GIVING THEM YOUR BUSINESS. I WILL NOT I WILL be purchasing this vehicle shortly at another dealership.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, please give me a call at your convenience to further discuss your visit. I do not see records of you visiting our showroom working with any of my sales staff, so I would appreciate going over this in detail with you. I can be reached at 847-965-3460 Thank you, Joe Zich, General Manager

Service was great as always.

Service was great as always. I got there to get new tires, but needed 2 more things done and the technician accommodated my requests.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.