Old Orchard Nissan

Buying a car from Joel Hernandez was the smoothest transaction I’ve ever had. I found a 2022 Hyundai Tucson SEL online and called in. Joel answered and immediately made me feel like I was in good hands. He texted me a video walkaround before I even got there. When I arrived, the car was cleaned, gassed up, and ready to test. He knew every detail—from the warranty coverage to the tech features like lane-keeping assist and wireless charging. We laughed, we talked shop, and then he worked with the finance team to beat the rate I was pre-approved for. That alone saved me over $600 over the life of the loan. Joel doesn’t just sell cars. He builds relationships. And that’s why I’ll be sending every friend and coworker his way.

Joel is a unicorn in the car world — honest, patient, and genuinely helpful. I came in overwhelmed, looking for a family vehicle that didn’t scream “mom-mobile.” He introduced me to the 2020 Hyundai Palisade Limited, and I couldn’t believe how luxurious it felt. He let me take my time, encouraged me to bring my husband back the next day, and didn’t pressure either of us. We ended up doing the test drive with our twins in the backseat — and yes, Joel helped buckle them in. Now, the Palisade is my sanctuary.

I’ve got a soft spot for speed and class, and Joel delivered both. He showed me a 2021 Infiniti Q50 Red Sport 400, and it was everything I didn’t know I needed. Twin-turbo V6, red leather interior, and tech that made my old car feel like a flip phone. Joel was cool, knowledgeable, and didn’t flinch when I threw out performance questions. We took it on the highway, and within 60 seconds I said, “Sold.” Joel made it fun, and that’s rare these days.

Joel was like a concierge-level experience in the auto world. I had a strict budget, a trade-in, and no patience for games. He respected all three. The Highlander he showed me had just come in. Most salespeople would’ve pushed it hard—Joel let the car speak for itself. We test drove it, went over the CarFax, and even reviewed service history from the last owner. He offered to let me take it to my mechanic (I did), and he helped me extend the factory warranty with a transparent quote. No ‘let me check with my manager’ nonsense. Joel operates like a pro. You don’t feel hustled—you feel helped. That’s rare.

I came to Old Orchard Nissan with one goal—find a safe, reliable vehicle for road trips and snow. Joel didn’t just help—I felt like I had a personal advisor. He listened to my needs (dog-friendly, AWD, solid cargo space) and showed me a gorgeous 2022 Subaru Outback Premium with low miles. I wasn’t even thinking Subaru when I walked in, but Joel knew this car fit my lifestyle better than what I had in mind. The guy knows his inventory and he knows how to match people with the right ride. That’s a skill. During financing, he worked with me to maximize my down payment and even found me a better rate than my bank. No games. No surprise add-ons. He handed me the keys with a smile, full tank, and a follow-up text that evening to say thank you. You don’t forget service like that.

Joel Hernandez is that rare breed of professional who makes you feel like you’re the priority—not just a number or quota. I walked in for a quick test drive and ended up trading my 2017 Altima for a 2023 Altima SR Midnight Edition, all because Joel knew his stuff and treated me like a VIP. He knew every detail about the performance upgrades, the black-out trim package, the safety features—he even talked about resale value and depreciation. You don’t get that from most salespeople. What impressed me most: I never once felt pressured. He let me test drive solo, answered my wife’s questions via speakerphone, and made sure the numbers worked before even presenting the paperwork. Joel’s the type of guy who follows up after the sale, not just to close the loop, but to make sure you’re happy. That’s the kind of service that builds lifelong relationships.

Buying a car used to stress me out. Too many options, too many salespeople who didn’t listen. Then I walked into Old Orchard Nissan and met Joel Hernandez. Joel wasn’t just knowledgeable—he was a straight shooter with a calm, respectful energy. I told him I needed something comfortable for my long commute but also safe enough to transport my niece and nephew on weekends. He walked me right over to a 2021 Honda CR-V EX-L, and it was a perfect match. Heated leather seats, adaptive cruise control, Apple CarPlay—it checked every box. What I loved most? Joel explained the why behind each feature. Not just 'it has this,' but 'here’s how this will help on your highway drive home.' The deal itself was easy. He broke everything down line by line, showed me two financing options without pressure, and even arranged for an Uber to get me back after dropping off my trade. I’ve never felt more empowered walking away from a dealership. Joel is in a class of his own.

I walked in on a Saturday just browsing and walked out two hours later with a Jeep and a new favorite car guy. Joel’s ability to listen, assess, and deliver what you really need is unmatched. I told him my job requires a lot of driving and weather conditions matter. He found me the Cherokee Limited, with heated seats, a heated steering wheel, and active 4x4. The thing was a beast, and Joel knew every inch of it. He even synced my phone for me before I left, gave me a tutorial on how the touchscreen worked, and called me two days later to check in. That’s white glove service. He’s not just the best at Old Orchard Nissan—he’s the best I’ve dealt with, period.

Joel is a unicorn in this business. I’ve bought luxury cars and never had this level of attention. My family needed a true three-row SUV and the Pathfinder SL checked all the boxes. Joel spent over an hour walking me through it. Not just what’s on the car, but why it matters. From kid-friendly features to towing specs and road trip comfort—he covered it all. The whole process was transparent. When the final quote came out higher than expected, Joel dug into it and actually removed two extras I didn’t need. That’s integrity. I’d recommend Joel to anyone, even if they weren’t buying a Nissan.

I wasn’t really looking forward to car shopping, but Erick Aguilar at Old Orchard Nissan completely changed that. He was super patient, answered all my questions, and made the whole process way easier than I expected. I ended up driving off in a Nissan Rogue I love. Couldn’t be happier!