Old Orchard Nissan

(3,812 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

Want to share your experience with this dealership?

Write a review

I swore I was just “looking around.

I swore I was just “looking around.” Famous last words, right? I walked into Old Orchard Nissan thinking I’d just browse, maybe test drive, and definitely not buy anything that day. But then I met Joel. The dude has this way of making you feel like you’re just chatting with a friend who happens to know everything about cars. I told him I was tired of my old sedan and needed something for Midwest winters and road trips with my dog. He immediately suggested a 2022 RAV4 XLE they had just gotten in. Not pushy, just, “Hey, check this one out — I think it’s your vibe.” And it really was. We took it for a spin, and by the time I was cruising down the side streets, I already knew it was mine. He didn’t pressure, he just made things make sense. I drove home that day with a car I love and zero buyer’s remorse.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

Even though I came in knowing it was a Nissan dealership,

Even though I came in knowing it was a Nissan dealership, I didn’t expect this level of service. I was interested in a 2022 Murano Platinum, and Joel went above and beyond. He had the car detailed, gassed up, and ready for a test drive when I arrived. During financing, he found a better APR than what my bank offered. That’s hustle AND care. I walked out confident, not second-guessing. Joel, you’ve earned a lifelong customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Vanessa Scott, thank you so much for your high rating! Until the next time we meet, take care!

Highly recommend Erick Aguilar at Old Orchard Nissan.

Highly recommend Erick Aguilar at Old Orchard Nissan. He was prompt, courteous, and truly went above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!

Needed a big SUV for my growing fam, but I didn’t want to

Needed a big SUV for my growing fam, but I didn’t want to drop $80K on a brand-new one. Saw a 2019 Tahoe Premier online and figured I’d go take a peek. Joel greeted me like I’d known him for years — dap, laughs, and all. No fake sales energy, just real convo. I told him I needed space, comfort, and something I wouldn’t have to replace in 2 years. He walked me through the whole car like a proud dad showing off his kid’s report card. Everything was clean, well taken care of, and you could tell they only keep solid inventory. What really sold me was that he wasn’t pushy. He legit said, “If it’s not this one, I’ll help you find the right one.” That kind of attitude? Rare. Bought the Tahoe that day. Smoothest car deal I’ve ever done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Working with Erick Aguilar at Old Orchard Nissan was

Working with Erick Aguilar at Old Orchard Nissan was super chill. He made the whole process of getting my GMC Yukon easy and low-stress. No pressure, just good help and solid vibes. Definitely glad I went through him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jackie Perez, thank you so much for the positive review! We look forward to your next visit! Take care!

So I’ll be real: I’m picky.

So I’ll be real: I’m picky. Like… really picky. I’ve been eyeing the Lexus RX for a while and finally saw one online at Old Orchard Nissan. I almost didn’t go because I hate the “car salesman pitch” stuff. But Joel? He’s the opposite of that. Super chill, knows his stuff, and actually listens. We talked through my concerns — I didn’t want to overpay, I was nervous about a used luxury car, all that. He walked me through the inspection history, showed me how they recondition their vehicles, and was transparent about every detail. I appreciated that more than I can say. Plus, he made the whole financing part way less scary. It felt more like buying from a friend than a stranger trying to hit quota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

Erick Aguilar made my experience at Old Orchard Nissan

Erick Aguilar made my experience at Old Orchard Nissan outstanding. Very polite, professional, and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Balthazar Lopez, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Honestly?

Honestly? I didn’t expect much. I’ve had some real “meh” experiences with dealerships before — either I’m being upsold into oblivion or completely ignored. But Joel? Total game-changer. I came in for a pre-owned Audi Q5 I saw online. Joel greeted me like we already knew each other, tossed me the keys, and said, “Let’s see if it lives up to the photos.” That alone won me over. He didn’t hover or talk over me — just let me feel the car. Once I said I was interested, he broke everything down, no gimmicks, just real info. He even helped me run numbers between buying vs. leasing vs. financing, no eye-rolls, no shady tactics. I left that place feeling smarter, not drained. You don’t get that often. Highly recommend the man.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Bryan T., we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

Didn’t plan on falling for a Jeep Grand Cherokee, but

Didn’t plan on falling for a Jeep Grand Cherokee, but Erick Aguilar at Old Orchard Nissan made it way too easy. Great guy, chill vibe, zero pressure—10/10 would accidentally buy a car from him again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, and have a fantastic day!

A pleasure working with Erick Aguilar.

A pleasure working with Erick Aguilar. He answered all my questions thoroughly and was very respectful throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.