Old Orchard Nissan

As a loyal Nissan driver, I was set on getting another Rogue, but I wanted top trim this time. Joel showed me the 2022 Rogue Platinum and I swear I let out an audible gasp. Quilted leather seats, digital dashboard, panoramic moonroof — it was like a luxury hotel room on wheels. Joel let me take my time. I spent like 45 minutes just playing with the infotainment screen. No rush, no eye rolls. That matters. He even walked me through how to use the ProPILOT Assist system because I had no idea what it was. And now? It’s my favorite feature. Joel didn’t just sell me a car. He reminded me why I love Nissan.

Let me start by saying this: I’ve never written a dealership review in my life. But after working with Joel Hernandez at Old Orchard Nissan, I felt compelled to put this out there. If you’re someone who dreads going to the dealership, I get it—I was that person. I expected the usual: someone hovering, trying to move inventory without caring if it fits your lifestyle or not. But Joel flipped that script. I came in with a rough idea of what I wanted—something modern, compact SUV style, decent on gas, safe for my two little girls. I was looking at the 2023 Volkswagen Tiguan S and Joel greeted me like I was an old friend. We talked for 15 minutes before even looking at the car. He asked what kind of driving I do, how much space I need, what I like/don’t like about my current car. It felt like therapy but for vehicles. Once he showed me the Tiguan, he pointed out real-life use cases—like how the backseat reclines a bit for the car seats, or how the blind spot monitoring actually works better than other brands in winter weather. He wasn’t reading specs off a sheet. He KNEW the car. Financing? Smoothest I’ve ever done. No surprise fees, no 'let me check with my manager' games. I felt respected and informed the whole time. Even when the paperwork hit a hiccup with the insurance company, Joel stepped in to help me call them and get everything resolved. If you're reading this and wondering if Joel's the real deal—he is. Take it from a guy who normally hates this process. Joel made it enjoyable, stress-free, and I drove off feeling like I actually made a smart purchase.

Joel was phenomenal! I had my eye on a Malibu for a while and saw Old Orchard Nissan had a 2023 LT available. I expected the typical fast-talking sales guy… what I got was a real human being who genuinely wanted to help. Joel was polite, low-key funny, and super informative. He printed out the warranty info, showed me the infotainment system like I was a VIP, and didn’t blink when I asked a million questions. I felt heard. That’s rare at car dealerships. I’ll be sending all my friends his way.

As a nurse, I work long shifts and odd hours. I needed a car that could handle snow, fit my dog, and not break down on me halfway to work at 5AM. I also wanted something new-ish, but not crazy expensive. Joel understood the assignment perfectly. He showed me this gorgeous 2023 Subaru Outback Limited with all-wheel drive, heated seats, and even adaptive cruise control. I didn’t even know that was a thing! We took it for a spin, and I instantly felt safer. The visibility was great, the ride was smooth, and the tech felt like a spaceship compared to my old Hyundai. Joel was patient. I had a lot of questions (I always do), and he answered each one like it was the first time he’d heard it. Never once did I feel like I was annoying him. A week later, I drove it home. And I swear, it’s the first time I’ve looked forward to my commute in years.

I’ve wanted a muscle car since high school. You know, something that turns heads and makes you feel like you’re 20 again. Joel didn’t just help me find that car — he handed me the keys to it. The 2020 Camaro SS he had on the lot was fire engine red with black racing stripes. 6.2L V8. Loud, fast, unapologetic. I told him, “Man, I feel like I’m getting away with something driving this.” He just laughed and said, “You earned it.” Joel made the process fun. No pressure, no xx. We bonded over horsepower and old-school car culture. I walked in expecting stress and walked out grinning like a kid. Every morning, I fire up the SS and it roars to life. I feel alive again. Joel made that happen.

I was shopping for a fuel-efficient SUV and heard great things about the RAV4 Hybrid. Joel at Old Orchard Nissan made the whole process a breeze! He didn’t just throw numbers at me—he actually explained the differences between trims, showed me the real-world MPG, and even set up a longer test drive so I could really feel it out. Ended up leasing with a killer deal, and now I’m saving so much on gas. If you’re looking for a no-pressure, knowledgeable sales guy, Joel’s your man!

I came in “just looking.” Two hours later, I was the proud owner of a 2023 Nissan Frontier PRO-4X. Joel didn’t chase or pressure me. He asked the right questions, listened to what I needed, and showed me one truck. That was all it took. It had everything: rugged looks, off-road chops, and a bed I could actually use. He got me a great trade-in number, too. Can’t ask for more than that.

Joel was recommended to me by a coworker and now I get why. Dude treats people like friends. I came in to check out a 2021 Outback Premium and he was already prepped with all the info. We talked about how I camp on weekends, drive through Wisconsin a lot, and he immediately showed me roof rack options, cargo space details, and how the AWD system works in snow. It wasn’t just a sale for him—it was making sure I was making a solid investment. That hit different.

Look, I’ve been around dealerships my whole life. Bought, leased, traded—you name it. I came to Old Orchard Nissan just looking, but Joel Hernandez changed that within 15 minutes. The man knows how to read a customer. I told him straight up I was eyeing the 2022 Toyota Camry SE for its comfort and gas mileage. No games. Joel brought out a silver Camry with black interior—clean, low miles, immaculate. He let me test drive it solo and gave me space to think. Then he broke down the warranty options, financing terms, and even pulled up the Kelley Blue Book value so I felt confident. What sealed the deal? Joel didn’t oversell me. He spoke like a real person. He said, 'If it’s not the right car for you, don’t do it.' Who says that?! Ended up buying the car the same day and I haven’t stopped bragging about the experience. Joel’s the truth."

I work in real estate, and I needed something classy that could still handle Illinois winters. Joel showed me a 2020 Acura MDX SH-AWD and I was sold before the test drive even ended. It had all the right touches — comfort, power, luxury. Joel treated me like a VIP from start to finish. He even helped me transfer my plates and gave me advice on aftermarket floor mats. That’s attention to detail.