Old Orchard Nissan

(3,812 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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Called my service advisor Bindi late Friday afternoon and

Called my service advisor Bindi late Friday afternoon and was able to make an appt the following Monday at 8am for an oil change. I arrived early expecting to wait but was able to be accommodated immediately. The process was completed quickly. In fact my coffee had yet to cool enough to drink when Bindi informed me I was ready to go. Always appreciate his knowledge and assistance to make the process an easy & painless one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your review of Old Orchard Nissan. It’s great the process was easy and we are glad you had a great experience! Have a great day!

This Nissan dealership made my desired deal possible.

This Nissan dealership made my desired deal possible. I'm leaving it satisfied and with new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Your satisfaction is why we care! We at Old Orchard Nissan appreciate your 5-Star review!

Super shady.

Super shady. Make sure you take a screen shot of the price. We luckily did but they will erase the price from the website, and specify call and increase the stock price if you don’t have proof. Vitaliy Kaminskyy was our sales guy. He was very deceptive and started yelling at us when we decided that we didn’t want to buy a car. I recommend avoiding Vitaliy Kaminskyy and the Old Orchard Nissan. They have a sister store the Huntley Ford, I’m not sure how they are.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I’m sorry to hear about the frustrating experience, this is certainly not the level of service we expect for our customers. Please accept our apology.

They were awesome and greeted me within seconds explained

They were awesome and greeted me within seconds explained the work well and made sure I was ok with work and prices before doing the work. They got the work done fast and well done I plan to use their services again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.

Great experience in the service department at Old Orchard

Great experience in the service department at Old Orchard Nissan. Worked with Linda and she was very friendly and communicative. Got my car fixed in record time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.

Excellent service and great communication.

Excellent service and great communication. Mary and team in the service department made everything seem less for me. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!

Bindi took great care of my needs at the service center.

Bindi took great care of my needs at the service center. He was very polite and helpful efficient, and he got me a loaner car. They ordered two parts for my car and it was repaired and ready for pick up in less than than 48 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear that you had a fantastic experience at Old Orchard Nissan! Our team works hard to ensure every customer leaves satisfied.

Dealer response

We're delighted to hear that you had a fantastic experience at Old Orchard Nissan! Our team works hard to ensure every customer leaves satisfied.

Great service at Old Orchard Nissan.

Great service at Old Orchard Nissan. My Armada broke down, I had to get it towed in. They were able to work me into the schedule within a few days and get me back up and running. Mary was great to work with. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review of Old Orchard Nissan. It’s great the process was easy and we are glad you had a great experience! Have a great day!

So far, repairs seem to be holding.

So far, repairs seem to be holding. Extremely pleased with Service Rep, Bindi. He kept us updated throughout the entire process. Carefully explained what problems had been found and what was done to fix them. Open to our many questions. First time at this dealership. Will not hesitate to return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is why we care! We at Old Orchard Nissan appreciate your 5-Star review!

Staff was very friendly and efficient.

Staff was very friendly and efficient. Work was done promptly and the results of the inspect was communicated to me. Excellent Job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is why we care! We at Old Orchard Nissan appreciate your 5-Star review!