Old Orchard Nissan

(3,812 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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Bindi was my service writer when I went in to get my oil

Bindi was my service writer when I went in to get my oil change. From the moment I pulled onto the drive, he greeted me with a smile and was efficient and friendly in getting my vehicle checked in. I spent maybe 30 minutes total waiting on my vehicle to get worked on. I did request a quote for 4 tires (as I was instructed by another dealership) and he let me know that my tires were perfectly fine and did not need to be changed. I am super impressed with his professionalism and his kindness. I will definitely be coming back to get service for my vehicle here in the future. Thank you to Bindi and Old Orchard Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience at Old Orchard Nissan! We are thrilled to hear that our knowledgeable and friendly staff contributed to your satisfaction.

Mary in service, provided outstanding customer service

Mary in service, provided outstanding customer service and I highly recommend this dealership to either purchase your next vehicle from, get your car serviced at or trade your vehicle for a newer ride. Thank you all for a wonderful experience and I truly appreciate you all. You all solved the problem and got my car running and washed it for me in a timely manner. I am HUMBLED.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a review for Old Orchard Nissan. We value your input and are pleased to hear about your experience.

Beware of this dealership if you are out of state.

Beware of this dealership if you are out of state. I tried to buy a truck from this dealership and they wouldn't disclose the out the door price until I came in to the dealership. I explained that I am an out of state buyer that would fly in and pay with a cashiers check. I have purchased several cars out of state and been able to negotiate over the phone. They still refused to discuss price until I came into the dealership. If I am flying in from out of state to purchase a vehicle I need to know the price beforehand as a cashiers check isn't something you just write on the spot. Super shady sales tactics!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I’m sorry that you weren’t completely satisfied with your visit. We appreciate your feedback. We do try and work with customers who are within 350 miles of the dealership hopefully your local dealership can help you. Please accept our apology.

Mary at Old Orchard service department was very helpful

Mary at Old Orchard service department was very helpful in diagnosing and helping get my car fixed recently. Very honestly told me what need to be done urgently and what could wait. I appreciated the honesty as I could not afford all of it at once. Definitely will be back to get the rest done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience at Old Orchard Nissan! We are thrilled to hear that our knowledgeable and friendly staff contributed to your satisfaction.

AMAZING!

AMAZING!!! Can not say enough great things about this place. They've not only saved me money and time on my Jeep but they've always gone above and beyond in helping me with my car. They always work around my schedule to get me in at and I couldn't be more grateful. At my most recent visit, I came in for an oil change and they were able to spot a nail in my tire and were able to fix it on the spot without any hesitation. These guys are the BEST!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your feedback is valuable to us, and we’re committed to maintaining the high standards that earned your praise. We look forward to welcoming you back in the future at Old Orchard Nissan!

Convention location, Friendly staff, great inventory of

Convention location, Friendly staff, great inventory of used cars. I was able to take the time to do some great comparison shopping with other brands but still ended up buying a Nissan! Michal was very helpful and patient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience at Old Orchard Nissan! We are thrilled to hear that our knowledgeable and friendly staff contributed to your satisfaction.

I did not end up buying the car, but only because it was

I did not end up buying the car, but only because it was a little out of my price range. But I was not pressured by the dealer and it was a good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for your kind words. Hopefully you can find something in your price range soon!

We brought the car in for an oil change and they also did

We brought the car in for an oil change and they also did an inspection. Found a bolt in a tire. Had that repaired and got new windshield wipers. Left with a clean car. Thank you Old Orchard Nissan! Great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is why we care! We at Old Orchard Nissan appreciate your 5-Star review!

Bought a set of new tires for my 07 Nissan and also got

Bought a set of new tires for my 07 Nissan and also got my oil changed. The oil change was half the cost of other dealers. The service advisors were friendly and courteous. It's so nice to find real humans in the service industry in a day when most treat you like they're doing you a favor. Way to go Old Orchard Nissan! You made my day better and the tires are very nice for the price!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.

My experience with Old Orchard Nissan has been very good!

My experience with Old Orchard Nissan has been very good! They have been very accommodating on scheduling of my needs on service and prices have been as good as can be. I checked and their location is great for me too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.