Old Orchard Nissan

(3,812 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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If you are looking for a place to care for your vehicle,

If you are looking for a place to care for your vehicle, you need to try Old Orchard Nissan. I have been having my Armada serviced there for several years. The service department is very professional. Recently our vehicle needed to kept for a couple of days, but we had work that needed to be done. The Service Manager arranged a loaner vehicle to allow us to get our work completed. Our experience at Old Orchard Nissan has made us loyal customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for taking the time to provide feedback about Old Orchard Nissan. We value your opinion and are glad to hear about your positive experience.

I recently visited Old Orchard Nissan for an oil change,

I recently visited Old Orchard Nissan for an oil change, and I must say, the experience was absolutely fantastic! From the moment I walked in, I was greeted by a friendly, courteous, and professional staff who made me feel right at home. The atmosphere was warm and inviting, with a clean and pristine area that exuded professionalism.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your positive experience working with Old Orchard Nissan! We pride ourselves on timely communication, professionalism, and providing an all-around good experience.

I was very impressed with the service on my vehicle.

I was very impressed with the service on my vehicle. The service advisor was in good communication with me the whole time and it made me feel like I was getting good customer service. The service staff was knowledgeable and was able to repair my problems. I would recommend going to them. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your positive experience working with Old Orchard Nissan! We pride ourselves on timely communication, professionalism, and providing an all-around good experience.

Great service and communication.

Great service and communication. Brought in a vehicle we had purchased from a Chevy dealer that still had the factory warranty left. They got us in quickly, and got any warranties done in a timely manner. Bindi was our service coordinator and he did an absolute stellar job. Definitely be bringing the vehicle back for any future repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a review for Old Orchard Nissan. We value your input and are pleased to hear about your experience.

Always have a good experience at Old Orchard Nissan.

Always have a good experience at Old Orchard Nissan. They are all very friendly and not pushy, they just fix my car. Thank you for everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a review for Old Orchard Nissan. We value your input and are pleased to hear about your experience.

The employee's are always kind and are willing to take

The employee's are always kind and are willing to take the time to listen to my concerns. Bindi did a fantastic job of replacing my driver side mirror after I was side swiped by a box truck. He was very kind and kept me informed on the progress even though I am hard to reach by phone. When I didn't answer his calls he txt me, which is much easier for me to respond to since I work in a call center. The repair took less time then I anticipated and I had my Jeep back the same day I dropped it off. It was perfect! I couldn't ask for more. Thank you. You guys ROCK!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your positive experience working with Old Orchard Nissan! We pride ourselves on timely communication, professionalism, and providing an all-around good experience.

The communication I experienced with Bindi was amazing.

The communication I experienced with Bindi was amazing. He kept me updated at every step of the way and my car was actually repaired the same day. 10/10 would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your positive experience working with Old Orchard Nissan! We pride ourselves on timely communication, professionalism, and providing an all-around good experience.

Bindi is knowledgeable, time and energy efficient and

Bindi is knowledgeable, time and energy efficient and friendly. He is an asset to your company. Ditto for the technician who has serviced my car with excellent diagnostics and repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your positive experience working with Old Orchard Nissan! We pride ourselves on timely communication, professionalism, and providing an all-around good experience.

Confirmed ahead of time, showed up early, accomplished

Confirmed ahead of time, showed up early, accomplished needed work quickly and efficiently, tech was very good, filled tires with air Very good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience at Old Orchard Nissan! We are thrilled to hear that our knowledgeable and friendly staff contributed to your satisfaction.

As always, the gentlemen handling all the customers were

As always, the gentlemen handling all the customers were professional and courteous. They go the extra mile to advise when there are options and suggestions as to additional potential maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a review for Old Orchard Nissan. We value your input and are pleased to hear about your experience.