Old Orchard Nissan

(3,813 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,813 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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Awesome quality work!

Awesome quality work! I dropped my car off the night before, Linda was in contact with me thru the day, checked on my concerns & worked on my car and was ready to pickup at the end of my work day. Great job in communicating/addressing my car needs. I appreciate the quality work from Linda & Nissan team. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear about your positive experience at Old Orchard Nissan. Our team strives to provide top-notch service, and we're glad we could meet your expectations. We look forward to serving you again in the future!

After getting a nail stuck in my tire, I went to Nissan

After getting a nail stuck in my tire, I went to Nissan for assistance. I had purchased 4 tires there a year ago. They had the same tires in stock now and replaced the damaged one on the spot. Very pleased with the quick service and minimal cost with warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear about your positive experience at Old Orchard Nissan. Our team strives to provide top-notch service, and we're glad we could meet your expectations. We look forward to serving you again in the future!

Kacper was awesome!

Kacper was awesome! He worked hard to earn our business. He stayed late til the deal was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re so happy to hear that you had a great experience at Old Orchard Nissan! Our team strives to make every visit enjoyable, and your feedback confirms we’re doing things right. Thank you for your review, and we look forward to your next visit!

I think we all can agree when we have to take our vehicle

I think we all can agree when we have to take our vehicle to the shop because of a sound, wiggle, or smell it can be a very very stressful issue due to time and what’s going on already in life. I was stressed and surely didn’t know what to expect or how I would even get home, work, and basic life tasks. I have a 2020 Nissan Frontier and I absolutely love it. At the time of drop off a gentleman named Bindil handled the last minute situation I had. Not only did he handle the situation, I felt he took the stress I had as well with it. I was placed in a rental (that was covered) and was told to do what I needed to do. Bindi would keep close contact with me while my vehicle was being worked on and once again keeping me at ease so I could handle the thing we call “life”. I can’t stress enough if an issue with your Nissan pops up or you need to have preventative maintenance done to it go to Old Orchard Nissan and ask for Bindi in Service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!

This location is awesome.

This location is awesome. I was traveling through the area and was told that they couldn't get me an appointment until Monday. I explained to the service manager that I work out of state and live out of state, and was only passing through, and only had time today because of the weather. They squeezed me in and had me out in no time. Definitely would return here if I lived in the area. Great job. 5 STARS

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.

Don’t let the fake reviews fool you.

Don’t let the fake reviews fool you. Add ons- bait and switch you name it this sleezy place does it. They got me and my wife and wasted our time with the good old bait and switch.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
3 people out of 3 found this review helpful. Did you?
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Dealer response

I’m sorry that you weren’t completely satisfied with your visit. We appreciate your feedback.

I recently had a great experience at Old Orchard Nissan.

I recently had a great experience at Old Orchard Nissan. I broke down nearby and had to be towed in. They got me up and running without an appointment within two days. Pricing was fair in my opinion. Thank you for all your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide feedback about Old Orchard Nissan. We value your opinion and are glad to hear about your positive experience.

We were traveling through in a rental car when a horrible

We were traveling through in a rental car when a horrible noise developed in right rear wheel that sounded like a wheel bearing failing. While HERTZ was absolutely no help, the service department at Old Orchard Nissan got us in and back on the road with gracious, prompt and friendly service. It was such a relief and so “above and beyond” for out-of-towners and so refreshing. What a great dealership with great people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!

Very relaxed experience.

Very relaxed experience. Everyone we had contact with was knowledgeable and ready to answer our questions. All staff was very friendly and accommodating. Would recommend the service department at Old Orchard Nissan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide feedback about Old Orchard Nissan. We value your opinion and are glad to hear about your positive experience.

Came in to get my vehicle serviced with oil change and

Came in to get my vehicle serviced with oil change and rotation. I was met outside first thing by Bindi. He started taking all my information before 7 o’clock in the morning so as soon as I pulled in, he was already ready for me. Everything went great he showed me all the things they did. Very happy, highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!