Old Orchard Nissan

(3,813 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,813 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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I had the pleasure of working with Erick Aguilar at Old

I had the pleasure of working with Erick Aguilar at Old Orchard Nissan, and the experience was exemplary. From our initial conversation to the final delivery of my Nissan Pathfinder, Erick demonstrated professionalism, integrity, and a deep understanding of the vehicle and the purchasing process. His commitment to ensuring a seamless and informed experience was truly appreciated. I would not hesitate to recommend Erick to anyone seeking a knowledgeable and trustworthy automotive consultant.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!

I drove in from Evanston to look at a 2021 Toyota

I drove in from Evanston to look at a 2021 Toyota Highlander Platinum and expected a typical dealership vibe — but Joel changed that narrative real quick. He took the time to show me how all the safety features work, even set up my Bluetooth and walked me through CarPlay. He answered every question with patience and never once made me feel rushed. Moms like me need more Joels in the car world. Thank you for treating me like family!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Priya Patel, we are glad we could help! Thank you again for the great review!

I never thought I’d say this about buying a car, but

I never thought I’d say this about buying a car, but working with Joel was fun. I needed a commuter-friendly car with good gas mileage and some personality. Joel pointed me straight to a 2020 Honda Accord Sport. It was spotless inside and out, and he knew every single feature — from the Apple CarPlay to the paddle shifters. What really stood out was how he treated me: with patience, respect, and no fake enthusiasm. He even gave me tips for scheduling maintenance and finding the best fuel for the engine. I drove home confident and excited — thank you, Joel!

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jake Thompson, we are so pleased you enjoyed your visit to Old Orchard Nissan, Llc! Please don't hesitate to reach out if there's anything additional we can do for you.

I’ve had my fair share of bad dealership experiences, so

I’ve had my fair share of bad dealership experiences, so I walked into Old Orchard Nissan guarded. Then Joel stepped in. I was looking at the 2022 Ford Bronco Sport Badlands — not even sure I wanted it — and Joel made the whole thing feel like I was just talking to a friend who knew cars inside and out. He didn’t force anything. Just facts, options, and straight talk. I left in that Bronco with zero regrets and a new favorite dealership. Joel is different, in the best way.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Stephanie Ruiz! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

So glad I got to work with Erick—he’s kind, patient, and

So glad I got to work with Erick—he’s kind, patient, and actually cares about people.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Ulices, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!

Big shoutout to Erick Aguilar at Old Orchard Nissan!

Big shoutout to Erick Aguilar at Old Orchard Nissan! He made getting my Honda Civic feel like a breeze—no stress, just good vibes and a smooth ride. Highly recommend if you want a chill car-buying experience!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Sally Love, we are so pleased you enjoyed your visit to Old Orchard Nissan, Llc! Thank you again for leaving us this response!

It’s rare to meet someone in this industry who doesn’t

It’s rare to meet someone in this industry who doesn’t talk down to you when you’re not a car expert. Joel was the opposite — respectful, clear, and actually enjoyable to work with. I was looking at a 2020 Audi Q5 Premium Plus, and Joel made sure I understood the maintenance expectations, Quattro system, and the differences between trims. He even walked me through an extended warranty in a way that wasn’t just a sales pitch. I trusted him — and that’s huge.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for the great review!

Erick Aguilar at Old Orchard Nissan made buying my

Erick Aguilar at Old Orchard Nissan made buying my Cadillac Lyriq really easy. He was super helpful and friendly the whole time. Great experience overall!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!

Came in for service, left with a Pathfinder.

Came in for service, left with a Pathfinder. True story. I wasn’t even planning to buy, but Joel showed me the 2023 Rock Creek Edition and I couldn’t stop thinking about it. He was super respectful, answered my random questions without making me feel dumb, and gave me space to decide. No pressure, no tricks — just confidence and knowledge. It felt like buying a car from a car enthusiast, not a closer. Props, Joel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for leaving us this response!

From the moment I stepped into Old Orchard Nissan, Joel

From the moment I stepped into Old Orchard Nissan, Joel made me feel like a VIP. I was eyeing a 2020 Audi Q5 Premium Plus, and this guy knew every inch of it — features, service history, even how it handles in Chicago winters. No fast-talking, no pressure, just straight-up facts and solutions. He helped me compare financing options and stayed late just to make sure I was comfortable with every detail. If you want honesty AND expertise, go see Joel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!