Old Orchard Nissan

(3,812 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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As a single mom, buying a car can be scary.

As a single mom, buying a car can be scary. But Joel made the process not just easy — he made it empowering. I came in for a 2023 Pilot TrailSport and he didn’t talk down to me, didn’t push extras I didn’t want, and helped me crunch numbers until the deal made sense. He even kept my 6-year-old entertained while we handled paperwork. I felt heard, respected, and supported. Joel, you’re a gem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for the great review!

I was super skeptical about car shopping after a bad

I was super skeptical about car shopping after a bad experience last year. But Joel changed the game. I came to test a 2023 Sportage SX Prestige and felt respected the entire time. He explained the warranty coverage in plain English, helped me set up the safety tech, and got me approved for financing in under an hour. He’s not just a salesman — he’s a car concierge. Professional, sharp, and low-key hilarious. Highly recommend.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Joel deserves a xxxx raise.

Joel deserves a xxxx raise. I came to check out a 2020 Tacoma TRD Off-Road after a garbage experience at another dealer. The difference? Joel actually listened. He didn’t rush me, didn’t gloss over the numbers, and didn’t try to slide in hidden fees. He took the time to walk me around the frame, talk over off-road capability, and even shared his own weekend trail experiences. I bought that Tacoma the same day. Respect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I’ll be honest — I expected a Nissan dealership to drop

I’ll be honest — I expected a Nissan dealership to drop the ball on a BMW. But Joel proved me wrong. I came in for a 2021 BMW 330i M Sport and this dude knew everything — from tire specs to sport suspension to M-package details. He treated me like a VIP, showed genuine care, and walked me through financing options that didn’t screw me. I left in a sick ride with no regrets and a new go-to guy for future cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

Can’t say enough good things about Erick.

Can’t say enough good things about Erick. So patient and kind, and made the whole experience way better than expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Kind, honest, and super patient—Erick Aguilar really

Kind, honest, and super patient—Erick Aguilar really stands out. Definitely someone I’d go back to or recommend to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Blanca, thank you so much for the positive review! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Joel is the real deal.

Joel is the real deal. I had been eyeing the TLX for a while, and I happened to see a 2021 SH-AWD model listed at Old Orchard Nissan. From the first call to driving off the lot, Joel was responsive, knowledgeable, and never once rushed me. He gave me a full breakdown of the tech package, helped me compare it to similar sedans in the lot, and made financing quick and painless. The whole process felt tailored to me. If you’re looking for premium service with zero fluff, Joel’s your guy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Carlos Mendoza, we are so pleased you enjoyed your visit to Old Orchard Nissan, Llc! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you, and have a fantastic day!

Buying luxury hybrid crossovers can be tricky —

Buying luxury hybrid crossovers can be tricky — especially when you’re picky like me. But Joel was on point. The 2019 NX 300h I wanted was in excellent shape, and Joel had already reviewed the Carfax and pulled recent service history before I even asked. He made financing painless and got me out the door in under three hours. Best part? No gimmicks. Just facts, flexibility, and professionalism. Thanks for making it stress-free, Joel!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for leaving us this response!

If I could give Joel 10 stars, I would.

If I could give Joel 10 stars, I would. The man is smooth, smart, and genuinely cares about your experience. I was trading in my lease and upgrading to a 2022 QX60 Autograph — Joel walked me through every inch of that vehicle like he designed it himself. Luxury buyers like me want someone who gets it, and he totally did. No games, just clarity. And the car? Absolute dream. Thanks again, Joel!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, and have a fantastic day!

As a mom of three, I needed something luxurious and

As a mom of three, I needed something luxurious and practical. The 2022 Acura MDX Advance SH-AWD ticked every box. Joel didn’t just show me how pretty it was — he took time to show me the safety tech, how to fold the seats efficiently, and even connected my phone to the infotainment system. He anticipated every question. It was like working with a personal assistant, not a salesperson. If you want peace of mind, ask for Joel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for leaving us this response!