AutoNation USA Phoenix Avondale

(209 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
(866) 559-0202 (866) 559-0202

Reviews

(209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation USA Phoenix Avondale from DealerRater.

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Great experience on my ford

Great place to work with, helped me a ton with a warranty and getting the repairs approved. They even re signed me with a better rate!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Billy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Great experience A+++

Josh Balboni at Auto Nation in Avondale Arizona was a top notch salesman. The finance department was extremely helpful an got me exactly what I needed. Easiest buy ever!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Billy, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

Super Helpful

Great inventory and Josh was super helpful. I didn't really know what I wanted and I was afraid of the average car lot experience. Nicole was great too she got me a better deal than what I found with online banks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

My new used chevy

It was great working with Josh, he got me a lifted truck they had on their lot. We worked together for a week or so to make sure that I knew everything I wanted to for the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

It was great working with Josh, he got me a lifted truck

It was great working with Josh, he got me a lifted truck they had on their lot. We worked together for a week or so to make sure that I knew everything I wanted to for the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello Corey, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Great inventory and Josh was super helpful.

Great inventory and Josh was super helpful. I didn't really know what I wanted and I was afraid of the average car lot experience. Nicole was great too she got me a better deal than what I found with online banks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Jennifer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Joshua was of great help, he answered all of our

Joshua was of great help, he answered all of our questions and when he didn't have an answer he asked a second person right away!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Jessica, thank you for your kind review; we are happy to pass along your comments to Joshua here at AutoNation USA Phoenix Avondale! If you have any further questions, please give us a call. We're always happy to help!

If you have your own loan go somewhere else!

If you have your own loan go somewhere else! if you liked a car online and are ready & willing to pay transportation fee go to another dealer. one that had the car in stock preferably. If you buy from here you can get your car right away if you take their finance. If you are not willing to get ripped off by the person in the finance department, I would recommend you run to another dealer. I had a signed contract on a car, that they broke because the car sold in another state. They told me that the car would be mine if we did the contract that same night I was fine with it. I asked them not to run my credit as I already was in the process of securing my own loan and they still ran it 4 times. thank you finance guy! I walked out of this place with 4k less in my pocket and a promise the car I signed for would be mine and not a single paper other than a copy for my down payment. I found another car and have been waiting for 2 weeks now because their finance guy can not read email and provide a bill of sale to close out my deal. I should have trusted my gut. I walk in after receiving proof of a wire transfer from my lender and they tell me I have to wait 1-2 ways as they are worried of some type of scam. my money was not a scam when they took it and I gave them an additional 2.5 k as my lender requested me to do so to quality for the loan that was nearly 4-5 % lower than the one the finance offered. I know my credit is not the best. Maybe the one that should be worried about a scam is me? They backed out once, what's to stop them from breaking my deal again? Go somewhere else if you want honest people that will treat you and your money with respect. I truly feel I have been treated different because I'm Hispanic. be careful with this corporation. I will be reporting them to the BBB as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Awesome Sales Representative

Josh was amazing and very helpful. I have bought cars three times in the past year and by far Josh has been one of the best sales person I have ever dealt with. Th

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Lucy, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Phoenix Avondale! If you ever need help, just give us a call. Happy motoring!

Didn't try and hide additional costs

I had a very stress free buying experience. They were upfront with the actual pricing and even sent me with an actual cost estimate before I came in. All the other dealers I went to had a lot of hidden fees they wanted to hide from you until you agree to a payment number.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Thomas, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!