Reviews
Write a reviewA Good Experience With Philpott Ford
I just felt as if the whole experience was professionally handled...without any overt manipulation. I felt as if I made a decent deal, and the dealership was able to make a profit, as well.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, we are delighted to read our team met your highest standards. Thank you for the review and we will pass your praise along to our team.
5 star
Awesome experience....................................
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Drew, we are happy your experience was awesome!
Service on 2012 f-350
Excellent, had to wait two days for repair but the vehicle was not needed so the wait was not a problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Allen! We are happy to read you are back on the road with you F-350!
Will never service my car at Philpott Motors Again
Very unprofessional and could not explain to met why my engine light came on after they serviced my vehicle
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
It sounds like your visit here at Philpott Ford did not live up to our expectations?which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care ?and direct, honest feedback from our clients like you is imperative in helping us do that. We would like the chance to talk to you further so please do call us at (844) 338-8964 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
2013 Ford Exployer
I have always got good service from Philpott. I have remained faithful to their service on my 2013 Exployer. Almost my whole family are faithful to Philpott. I have car and truck from Philpott, My son, son-n-law, daughter, two granddaughters, cousins and more all have one or more vehicles purchased from Philpott. Thanks for all the great purchase and service deals.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Billy, we appreciate your feedback of our Staff's outstanding service! At Philpott Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
2017 F250 Lariat
Quick and easy process. They had the vehicle I was looking for. They were very conscious of my time. Even the signing process was very streamlined.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Maurice Beebe, thank you for your kind words and congratulations on your new Lariat! Thanks again for your business! Take care!
F-150
Matched Houston dealerships best price. Easy and short negotiation. Low pressure.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shane, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
SALES REVIEW
I had the pleasure of speaking with Jetty Dunn about purchasing a used vehicle. She was very helpful, knowledgeable, and one of the nicest salesperson I have ever dealt with. We were not able to make a deal happen, but she was extremely nice.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Purchased a bug shield
First person to assist me was rude and I felt as if I was there bothering her. She asked what I needed and then skipped over me to assist others and never returned. After some time, tall blonde , very sweet was very helpful and was amazing!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
I was unhappy that the attendant said it would take 45 minutes and it was more than two hours. She was supposed to set an appointment to have warranty work Done and did not. This was not your usual standard of care.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Susan, thank you for bringing this to our attention. We apologize for the wait time you had for your service. If you would like to reach out to us, we would be happy to discuss more and mend our relationship with you. We want our guests to feel completely satisfied and taken care of when they leave our store.