Reviews
Write a reviewVery pleased with this dealer
Within days they found the truck I wanted that another dealer (in Orange) had been looking for, for a month!! Was told there were only 3 made.... Talked to Adam Carter and within days I was signing papers! I would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
owner
everyone was friendly and it did not take too long
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sheila, thank you for the wonderful review. We are happy our team met your highest standards and you left our store happy with your new car.
Good services
Was a quick oil change no wait about 30 minutes in and out
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Walter, thank you for the 5-star rating. We are delighted you enjoyed your service visit with us.
Service center
Great, the service rep was very helpful and courtesy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Keith, thank you for the wonderful review. We are pleased to read our team met your highest standards of service.
Oil Change
Good morning, Amber did a great job handling the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, thank you for the wonderful review. We will pass along your praise to Amber. She will be happy to hear you credit her to an exceptional visit.
Consistent
Philpott has proven to be a great dealership to me and my family through the years. The service was very good as usual, and the staff are extremely helpful and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kimberly, thank you for the wonderful review. We are pleased to read you had a wonderful experience with our team. We are honored we gained your family's trust. Thank you for your business and we look forward to working with you again!
Great service
I had a flat tire and needed a new one. Everyone there was nice and polite.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christine, thank you for the wonderful review. We are pleased to read you had a wonderful experience with our team and we look forward to working with you again.
Gave good service.
Fixed my problems each time had front end knock drive better now thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carrol, thank you for the wonderful review. We are happy to read our service department fixed the vehicle problem you were having. Thank you for your business.
Service Dept
Excellent service, quick and easy. I was in and out in no time and able to pick my vehicle up with ease and no issues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marlee, thank you for the wonderful review. We are pleased to read you had an exceptional service visit and we will pass along you praise to our team. Thank you for you business and we look forward to working with you again.
Unsatisfied
I have had my truck in twice within the last month for a total of 3 weeks so far with it still not fixed, I have purchased ~12 trucks from this dealership and will never buy another one. This is the worst service department I have seen.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We understand your frustration and would like to apologize for the experience you had with our service team. We would love the opportunity to speak with you about your experience and to learn more. It is our goal to mend our relationship and ensure this does not happen to any of our guests. If you do not mind, we will be in contact soon. Thank you.