Philpott Ford

We very recently bought a Jeep from Philpott Ford. We only drove the vehicle three or four times before a major issues started to arise. While the warranty we purchased fixed one issue, it did not cover the others. These issues should of been fixed before the vehicle was ever listed of sale. If a thorough inspection would been done on the vehicle while in their ownership, the issue would of been spotted and fixed. Or at least disclosed at the time of sale and at a lower price. This issue put the driver in an unsafe situation and could of been completely avoided if the dealership sold a trustworthy product. When reaching out for them to fix the problem we have been met with hostility and the refusal to make things right. We are very disappointed in our experience when dealing with Philpott. We decided to take our business elsewhere when shopping for vehicles in the future. We are advising others about the dishonest business practice.

Philpott is a long loved community dealership. Their commitment to their customers is exceptional. Service and parts are always on top of things and will make sure customers are taken care of!

Chip and Stacey are the best the are very knowledgeable on service and order the part I needed and had it here within a few days !!! Spot on dealerships !!!

Adam , was very helpful with my purchase and made the hole buys process very welcoming I will be going back to Philpott for my next new car.

I noticed antifreeze leaking from my wifes Explorer, turned out it was the water pump leaking. An appointment was made with Stacy Moffitt. I dropped the Explorer off at appointment time. Since I have an extended warranty and my vehicle was going to be in the shop longer than 24 hours I was supplied with a rental. Water pump was replaced. I was well pleased.

Purchased a truck in January and transmission went out in April. Buyer beware . No help whatsoever from this dealership at all . Shop elsewhere.

My Shelby 2008 gt500 has been with this dealership since February 2nd 2021 and is still there. The service manager has had every excuse why they can't repair my car. When he tells me it is being worked on I find it sitting in their in the same spot outside in the weather with nothing being done. Two and a half months.

Stacy was great. Arrived at Philpott at 7am. Was in and out fast on an oil change, tire rotation and inspection. Will use them again.

I get there early, so my oil change was pretty quick. This is my 3rd F150 I've bought from Philpott. Never had an issue with the service.

Awesome service, the service advisors and techs are top notch, very friendly and very professional. They have truly earned all my Ford business. Thank y’all