Reviews
Write a reviewSalesperson
This is second time that I purchased a car from Patrick. The first time was in 2011, the salesperson was Hector. He was very knowledgeable and helpful when i purchased my Buick Verano, it was an easy choice for me when I wanted a SUV in 2015. I sought out Hector to help me to find my GMC Terrain. I have to say that again completely happy with choice of vehicles as well as salesperson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's great to hear! Thank you for your business and loyalty towards Hector and our company. I'll forward this on to him and the entire team. They'll truly appreciate & love the recognition along with your comments and the 5 star review. Hope your enjoying the Terrain! Thanks again. Mark Pennella VP Patrick Buick GMC
recall
Faster than expected repair on a recall..coffee and snacks helped!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm pleased to read that all went well and our amenities helped. Thank you for your business along with the 5 star review. I'll pass this on to the service team...they love to see these come in too......as they consistently tell me that they appreciate the recognition. Thanks again. Mark Pennella VP Patrick Buick GMC
Working for you!
They go the extra mile, I love that they aren't trying to nickel and dime you on every visit which in turns makes me more willing to spend money or maybe add accessories because it now feels affordable to me. I bought a new Silverado from another dealership because I liked the Silverado look and the deal was really good, but I will have it worked on and serviced by Patrick because of the way they treat me and their effort and desire to be the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for recognizing our philosophy throughout the store. I'm pleased to know that you noticed our ongoing training examples. I'll forward this on to the entire service team...I know they'll truly appreciate & love your comments as well along with the 5 star review. Thanks again. Mark Pennella VP Patrick Buick GMC
Great Service Patrick GMC
We received great service from the part's person, Rick and customer service person, Mario. We had a new remote starter put into our 2012 GMC Terrain. After checking with another dealership in our area Rick gave us 2 choices for the replacement key fobs we needed in order to get the remote starter installed. The first dealer gave us only one and even that varied in price by $50.00. Once the parts came in Mario got us in quickly and arrange for our son-in-law to be taken to his place of employment after dropping the car off for us. We also opted to get our annual doll-up done the same day. The interior and exterior were like brand-new when we picked it up and Mario gave us a coupon savings off on the doll-up which we failed to find. I plan on traveling the 30 miles to their location rather than the closer dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's so great to hear and mirrors our training efforts so it's nice to know that you noticed! Thank you for your very kind comments and business along with the 5 star review. It's truly appreciated. I'll forward this on to Mario & Rick plus the entire team. They'll love the recognition as well. Mark Pennella VP Patrick Buick GMC
Service dept.
service is excellent will tell my family and friends how good the service is. Billy G.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and comments plus the 5 star review. Everyone here will appreciate it as well. I'll pass this on to the entire team....they'll love the recognition. Mark Pennella VP Patrick Buick GMC
I love Patrick's Service Dept.
Patrick has done everything since I purchased my vehicle six years ago. Their staff is very responsive and I have full confidence they only perform repairs and maintenance that is needed. They are reliable with their time estimates and keep me informed. Oh, and the donuts are a nice touch.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much for your kind comments and business along with the 5 star review. I'll forward this on to the entire service team...they'll love the recognition as well. Thanks again... we truly appreciate it! Mark Pennella VP Patrick Buick GMC
New Car Lease
The staff was very professional, knowledgeable, and customer friendly. Our salesperson, Clint, treated us as a customer and not merely a buyer. The price was fair and everyone did a wonderful job taking us through the entire process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's exactly what we train so it's great to know that you noticed! Thank you for your business and comments along with the 5 star review. I'll forward this on to Clint and the entire sales team...they'll truly appreciate & love the recognition. Enjoy the new car! Thanks again. Mark Pennella VP Patrick Buick GMC
New Purcahse
We recently purchased a 2016 GMC Acadia Denali.. We have been customers of Patrick for nearly 30 years. This is the 5th vehicle we purchased here. Every time has been a positive experience. The sales staff were informative and helpful. Our interactions with everyone else were great. All our questions were answered and appropriate options discussed. We were able to make an intelligent choice and get the vehicle that matched our needs. Once we had decided the remainder of the process went smoothly and on the schedule we needed. Everyone made sure we new what needed to be done and took great pains to perform professionally and courteously.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's really great to hear! Thank you so much for 30 years of business. We truly appreciate it along with the 5 star review. I'll forward this on to all the departments as I know they'll love the recognition too. Thanks again and enjoy the new Acadia Denali. Mark Pennella VP Patrick Buick GMC
emaculate facilities, friendly,courteous.
Went to Patrick to look at a new Buick. Liked one on showroom floor., talked to salesman I was just looking but couldn't do anything at that time as my current lease didn't run out for another 7 mos. Salesman called me a couple days later saying he presented my situation to his boss and told me what they would do for me. I was impressed and leased a new Buick from Patrick. I was also very impressed with their facility and especially their service area (tiled flooring, very neat and clean). would definitely recommend them to all my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your business and wonderful comments about your experience. We truly appreciate it. Enjoy the new Buick and thank you for the 5 star review. I'll forward this on to the entire sales department.....they'll love the recognition. Mark Pennella VP Patrick Buick GMC
New Car Lease
When my old lease was about to expire I went to Patrick's to lease a new vehicle. I test drove a GMC Terrain and found it to be the vehicle I wanted. After going over all the extra's I wanted included they didn't have exactly what I wanted. They searched the nearest States and found one exactly the color and all the options I wanted. It was located in Pennsylvania and dispatched a driver to go pick it up. I don't know of any other Auto dealer in the area hat would go the extra mile to get the vehicle the buyer wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your business and wonderful comments about your most recent experience buying a Terrain. I'm extremely pleased to read that everything went really well and you got what you wanted. Part of our training module includes the 'process of buying' a vehicle here versus our competitors, so it's great to read your review. We pride ourselves in great service and I'll forward this on to the entire sales team....they'll love it too! Enjoy the new Terrain and thank you for the 5 star rating. It's truly appreciated. Mark Pennella VP Patrick Buick GMC