Reviews
Write a reviewMaterial damage adjuster
Steve in service is exceptional. He ordered the correct part and called me as soon as it came in and completed the repair during my lunch time.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm very pleased to know that Steve took very good care of you and that your happy. It's exactly what we train. Thank you for your comments and business along with the 5 star review. I'll pass this on to him and the entire team. They love reading these along with the recognition they receive. Thanks again. Mark Pennella VP Patrick Buick GMC
Great Job!!!
Hand claps to Eric Whitlatch. He did a super job with us and our son!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind comments and business. Eric will enjoy the recognition as well. Enjoy the vehicles and thank you for the 5 star review. Mark Pennella VP Patrick Buick GMC
I have yet to have a bad experience at Patrick GMC
I have yet to have a bad experience at Patrick GMC. Jeff Palm made it very easy for me to get in and out without a long wait time. I work quite a distance from the dealership so I'm usually the first appointment in the morning. I love the kindness, ease and understanding given each time I have to have my car serviced. Keep up the great customer service...Jeff and Team
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words and continued business with us. Jeff & our team will love the praise along with the 5 star review. We truly appreciate it. Thanks again. Mark Pennella VP Patrick Buick GMC
No good
Would not recommend this dealership. Just didn't have a good experience there at all
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Unfortunately we have no idea who this is. Instead of using this format, please call and talk to the manager of the department that you have concerns about. Although rare, we have no way of making this right. Our rating is extremely high and would love the opportunity to resolve this for you. Mark Pennella VP Patrick Buick GMC
They make the process a smooth experience
This dealership is very professional. Everything you need to know is provided for you so no games involved. They also have a seminar where you can meet the crew. Very impressed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your kind and thoughtful comments along with the 5 star review. I'm extremely pleased that we impressed you. I'll forward this on to all of the department's...they'll love it as well. Thanks again and enjoy the new vehicle. Mark Pennella VP Patrick Buick GMC
Envision purchase
I could not be more pleased with the treatment I received at Patrick. This was my third purchase/lease from this dealership and I have found each transition to a new vehicle to be easy and efficient. My interactions with everyone from the GM to the Sales Manager to the Salesperson (Mark Houser) were professional, courteous, and customer focused. This time I leased a vehicle that was not even on the market when I first contacted Patrick. As I described what I was looking for, they told me about the Envision which would be out in a couple months. As soon as it arrived I was contacted and was driving it within a week. I will definitely continue to obtain my vehicles from Patrick!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your kind comments. Mark and the team will be thrilled as well. Enjoy the new Buick Envision and thank you for your business again along with the 5 star review. It's truly appreciated. Mark Pennella VP Patrick Buick GMC
Salesperson
After weeks of searching and visiting many dealerships I found my vehicle. Thanks to Bob Gordon I have my first GMC SUV. He met all requirements I was looking for. Although starting out with hopes of a red vehicle, I purchased a sapphire blue. I've learned to love the color as much as my vehicle! This is my second car purchase from Patrick and I am sure of the continued friendliness, and excellent service from your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your continued business. It's truly appreciated. I'll forward this on to Bob and the team. They'll love the recognition & pride it brings them. Enjoy the Terrain and thank you for the 5 star review. Mark Pennella VP Patrick Buick GMC
Service
It was time for my yearly inspection and as usual Patrick's did a good job. Easy to make an appointment and ready when promised. Excellent dealership and they treat their customers very good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much for your continued business and comments. I'll pass this on to the team....they love reading these along with the pride & recognition it brings them. Thank you for the 5 star review...it's truly appreciated. Mark Pennella VP Patrick Buick GMC
Happy with third purchase through Hector
Hector has always been helpful. I've already recommended him and will continue to do so
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your comments plus buying your third vehicle from Hector! We love the loyalty. I'll forward this on to him and the team. They enjoy reading these along with the pride & recognition it brings them. Thanks again & have fun with the new car. Mark Pennella VP Patrick Buick GMC
Above and Beyond
Bought our Encore from Mike P. He was very personable and extremely patient. On the day of pick up, he spent over an hour going over the car with all its features including OnStar and BlueTooth. Mike even gave us his personal phone number in case we needed to reach him - outstanding! After a couple weeks, we attended the new car seminar which was really interesting and informative. Thank you for a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful comments and business. I'm pleased to know that Mike went 'above and beyond' and you were impressed. I'll forward this on to the entire team...they'll truly appreciate & love the recognition as well. Thank you for the 5 star review and enjoy the Encore. Mark Pennella VP Patrick Buick GMC