Bob Johnson Buick GMC South

Bob Johnson…. Not sure how to put this, but I truly wish that they haven’t purchased half of the decent dealerships in the Rochester area. Every since they have, it’s been poor organization and service. I understand what the Pandemic has done to most of the dealership but let’s make it manageable for the people. I have my vehicle in for repair after a deer accident and they told me parts will be 2 months until they are in. “since it was still drivable“. Two and a half months later they called me to bring in my vehicle. Currently it’s been a month since I’ve dropped my vehicle off and it’s still not repaired. Why would I ever bring in a running functional vehicle if parts are still back ordered. Communication is horrible! Still paying for a rental car “out of pocket” since they will not help, and are not actively trying to help me in any form other then to call corporate. Expectation so high but surely disappointed.

I would not buy or take my car here again if it was the last shop open in New York. I bought a certified pre-owned Chevy Cruz here when it was still Patrick. In March, I brought my car here for electrical issues. They said nothing was wrong with it. I brought it back a couple months later for electrical issues and coolant leakage, and they found the solution to the electrical issues, but said there wasn't anything wrong with the coolant. I brought my car somewhere else, and they found a leak in the line that I paid to replace. Then my car started leaking coolant--again. I brought it back to Bob Johnson Buick GMC South. They fixed something minor. I brought it back again a couple weeks later with an empty coolant reservoir tank, and they found an issue that I paid to have fixed. Then it started leaking again. I brought it again, and they found a more expensive issue (head gaskets) that I paid to have fixed. I was assured it would run like a bear after the repair. Two weeks later I brought it back again for the same thing. They fixed a new issue that they comped. Once again I was assured that my issue was fixed. I brought it back again for the same issue again where they found an issue that was under warranty. Then they found another issue relating to my coolant issue (a crack in the engine block), and this repair is even more expensive than the last several ones I paid for (the ones that I was assured would fix my problem). They were willing to cover a small portion of it, but my increasingly expensive repairs are bordering on how much I paid for the vehicle a couple of years ago. My car has been in their shop more in the last eight months than it has been in my driveway. I have lost all trust in their ability to actually fix the issue, and I am still struggling with how a car with 65,000 miles on it can have an engine that needs to be completely replaced. I've owned foreign cars that ran beautifully with over 100,000 miles on them. I'm incredibly disappointed with how much I have already paid to fix this issue, and I'm wondering if Bob Johnson Buick GMC South correctly identified the issue in the first place if I would have had to fix everything that needed to be fixed. I asked for a refund on what I've put into the car, and I was told they would cover part of the repair. However, I'm out of what has already been put into the car. I will never purchase another Chevy, and I will let anyone I know who is looking to buy a car that Chevy's are subpar vehicles.

Treated like family Excellent job by Mario and the service technician!

Great, fast, staff was courteous Efficient, comfortable waiting room

This dealer does not live up to your expectations. When you take your car in for service they send you out to another place because they cant fix your vehicle.

Stay away! Bought a brand new 2020 Yukon XL. They do not stand behind their products. Brought to Patrick service department after 20 days. They said it was totally fine. Problem still persisted. After 10 days, had another GMC dealer look at it. They found it was misfiring and back right tire was out of alignment. Took 2 tire replacements to fix that. Now waiting to see if replacing fuel injectors will clear up misfiring. Truck has been in service for 17 days. During this whole time......do you think Patrick GMC Sales Rep or Sales Manger would call their customer? Not a single phone call. Is asking for a replacement Yukon XL too much? If you’re dealing with Patrick......beware.

The service department is great to work with, usually getting you in within 2 weeks. The reason for the low amount of stars is for the dealership as a whole. Short story, I have had many issues with my brand new car that I purchased. I have taken it into the shop over 6 times in the first 19 months I owed the car. This is ridiculous and I informed Patrick along with GM that I was not happy especially since Patrick’s service hours are all Mon- Fri during working hours. I had to go on my lunch break or take off work to bring my car in all these times. But after formally writing to GM and Patrick, they both pointed the figure at each other. GM: “The dealership has to make it right.” Patrick representative: “There is nothing we can do talk to GM”. Shouldn’t the dealership talk to GM on my behalf? I had just bought a new 2017 GMC Acadia Denali from you. Now 1 year later, the pointing of the finger is still going on. Since the car feels unsafe to me, I am out $3000 because I have gone to a non-GM dealership to purchase a different car. I reached out to Patrick’s sales team numerous times and the last time on 3/28/19, I was shown a shrug of the shoulder. Patrick could have helped meeting me half way with giving me a comparable car and they did not (hey they are still making a sale). I would NEVER recommend Patrick GMC to any person looking for a car because on the chance that you have multiple things go wrong, they are not willing to back you up to GM and make you feel safe in your own car. They just want your money and who cares after that.

Purchased a pickup truck from Christopher Crough. He made me feel welcomed and very comfterable. I went to many other dealers prior to stop at Patrick and he did a wonderful job. His personality was great. Very professional and he even came and picked me up to go get my new car. He went above and beyond for me. I can’t than him enough.

I went to Patrick Buick GMC to check out used Buick sedans. I was greeted by Bob Gordan. I saw a car I liked and Bob explained the features and let me take it for a test drive. The price for my trade in and the car I was interested in was reasonable. There was no pressure to buy. After I bought the car, Bob was very patient in explaining the features. He showed me around the full service facility and introduced me to the different departments. Everyone was professional. It was a good experience.

Went in shopping for a car from Patrick, the facility was clean and sleek. Friendly staff!!! I am very pleased with my experience at Patrick so far.