Castle Rock Chevrolet GMC

(516 reviews)
Visit Castle Rock Chevrolet GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 229-1699 (888) 229-1699
Used (866) 755-3043 (866) 755-3043
Service (866) 763-0008 (866) 763-0008

Reviews

(516 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Rock Chevrolet GMC from DealerRater.

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The process should be a lot faster and a little more

The process should be a lot faster and a little more informative but overall it was good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your business and review

Everybody i met at the Chevrolet Dealership were very

Everybody i met at the Chevrolet Dealership were very professional and attractive to what I asked of them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and review

Ed and the service department did a phenomenal job

Ed and the service department did a phenomenal job diagnosing and repairing my GMC Sierra while on a multi state drive from Kentucky to Colorado and return. Service was professional, friendly, thorough, and timely. Ed kept me well informed during the process.’ I told my daughter, who recently moved to Monument, that this is where she need to go for service on her GM vehicle and future replacement. If I move to Colorado, this is where I will go.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your business and review

Each visit is professional and timely.

Each visit is professional and timely. Excellent quality and the staff always keeps you informed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Austin and ryan were amazing, efficient, made the car

Austin and ryan were amazing, efficient, made the car buying process effortless and were transparent on the margin so we could create a fair trade. I’d recommend anyone that comes to the branch to ask for Austin as their representative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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The reservation process easy and communication from Randi

The reservation process easy and communication from Randi my service representative was responsive and timely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very best experience of buying a vehicle.

Very best experience of buying a vehicle. Everyone was professional, kind, personal. These are the people I would call friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Randi was extremely delightful and helpful!

Randi was extremely delightful and helpful! Full of insight and very informative. Customer for life!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had an incredible experience from the moment I walked in

Had an incredible experience from the moment I walked in till 24 hours later when I left with my new car! The ease of the process was exceptional, the dealership was clean, and Austen was the perfect salesman. I never felt pressure or stressed and left blown away at how simple the transaction was and how professionally it was all handled. HIGHLY RECOMMEND!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review. Our team is very thankful to help you with your purchase. The team is always here to help.

The salesman Cesar and the vehicle tech guy were great to

The salesman Cesar and the vehicle tech guy were great to work with. They both were very knowledgeable and made the process easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and review. Cesar is a great employee and we are lucky to have him. Everyone at Castle Rock Chevy GMC is here to help when you need us.