Castle Rock Chevrolet GMC

(516 reviews)
Visit Castle Rock Chevrolet GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 229-1699 (888) 229-1699
Used (866) 755-3043 (866) 755-3043
Service (866) 763-0008 (866) 763-0008

Reviews

(516 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Rock Chevrolet GMC from DealerRater.

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Some of the best service I’ve had in a long time.

Some of the best service I’ve had in a long time. Their work was done properly and on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your purchase and review. The team is always here when you need us and we look forward to serving you in the future.

Incredible service!

Incredible service! Would recommend Luke or Aliza to anyone! Will definitely be working with them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your purchase and review. The team is always here when you need us and we look forward to serving you in the future.

Had a terrific experience with the sevice department.

Had a terrific experience with the sevice department. Michael was great and the work done on my car was done in a timely manner (same day).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your business and review. The team is always here when you need us and we look forward to serving you in the future.

Bought a used car on Saturday at 7pm and I took it home,

Bought a used car on Saturday at 7pm and I took it home, was instructed to bring back on Monday for it to go through safety inspection and if something was to be found they would fix it. Gave me a loaner car which is cool, also said once it was done they could deliver to me and pick up rental, sounds cool. I asked sales lady about my tail light which was missing some LEDs and she said it will be taken care of in the safety inspection, again sounds cool. Tuesday they say it’s ready for pick up or delivery if they get a chance, which I worked late so no chance to pick up they were busy as well cool, so Wednesday I pick up at 7pm with tail light. Not fixed and now service suspension light is on which only allows vehicle to travel at 84 mph, I am frustrated just bought car and has issues which I think is a safety issue, I text the next morning to sales and service no response, Friday I send another message to sales and she says use my extended warranty, but Monday she said tail light would be fixed which it is not, and gave me truck back with a service light on which has a safety feature of max speed of 84 must mean it’s a safety issue if the light is on. This was my experience after the sale, all they want is a sale. Now probably have to use my extended warranty which is a $1000 dollar deductible or pay out of pocket.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hello Robert, thank you for your feedback about your experience. We do apologize for your experience. This information has been shared with our General Manager. If there are any other details you would like to share please email our Internet Director Phil (pmctaggart@buyfoundation.com)

I would recommend this dealership to my friends,

I would recommend this dealership to my friends, neighbors, relatives in the future. KUDOS to the entire staff!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello George, thank you for your business and review. We appreciate your recommendation and we look forward to serving you in the future.

The person I worked with most was Mike and he was very

The person I worked with most was Mike and he was very friendly and helpful on getting me and my truck back to Siloam Springs Arkansas after it broke down on me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Matt, Tony, and Rogan made things extremely easy and

Matt, Tony, and Rogan made things extremely easy and convenient to complete the new purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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This was the best buying experience.

This was the best buying experience. The staff was friendly and knowledgeable from the minute we walked in till the very end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your business and review Craig. Our team is always here when you need us and we look forward to serving you.

Over all the experience was very satisfying.

Over all the experience was very satisfying. All we dealt with were very professional and courteous. At no time did we feel pressured to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your business and review George. Our team is always here when you need us and we look forward to serving you.

Very professional with the job being completely finished

Very professional with the job being completely finished before promised. Nice and painless for sure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your business and review Ron. Our team is always here when you need us and we look forward to serving you.