Castle Rock Chevrolet GMC

No wait! Prompt service! Service department is very professional! I will return when I need service again.

Found a desk area with electrical outlet the chairs were kind of old and banged up, and it was kind of in the vending area. Wi-Fi was good for working, but the coffee area was all out of packets for coffee. Good service and they got me out quickly through the process for an oil change the first one on my vehicle and the first service at that location. It was good the The cut customer service was good

Johnathon the shuttle driver was very professional and polite. Made the dealership experience that much better.

I reached out to Castle Rock Chevrolet from Montana, still stuck in a terrible situation from a previous deal I got through Mike Maroone Chevrolet. I was deeply upside down on my trade — it was a deal that should have never been approved. I honestly didn’t think I had any good options left… until I got connected with Kyi. Kyi completely turned things around. He took the time to understand where I was coming from, explained everything clearly, and gave me honest, straightforward options without any pressure. He treated me like a real person, not just a number. In the end, I was able to get into a 2017 Cadillac Escalade Premium Luxury — and for the first time in a while, the numbers actually made sense. What really impressed me is that we were able to do the whole deal remotely, without ever stepping foot in the dealership. Kyi made the process incredibly easy — he kept me updated constantly and handled everything with total professionalism. It was by far the easiest and most respectful car-buying experience I’ve had. Big thanks also to Luke, the desk manager, who worked behind the scenes to get the numbers right. He took a challenging situation and somehow made it work, and it was obvious he genuinely wanted to help. Between Kyi and Luke, the team at Castle Rock Chevrolet blew me away. I’d absolutely recommend them to anyone — even if you’re out of state like me. And if you’re thinking about buying, ask for Kyi — trust me, you’ll be in good hands.

Kyi at Castle Rock Chevrolet is the best in the business. If I could give more than 5 stars I would. I came to Castle Rock Chevrolet from Montana carrying the weight of a terrible deal I’d been locked into by Mike Maroone Chevrolet. I was horribly upside down on my previous vehicle, thanks to a deal that should never have been approved in the first place. It felt hopeless… until I connected with Kyi. Kyi didn’t just help — he changed everything. He took the time to understand my situation, walked me through every option with honesty and clarity, and treated me like a person, not a number. Thanks to his determination, professionalism, and integrity, I am now driving a 2017 Cadillac Escalade Premium Luxury — a vehicle I absolutely love, and a deal that finally makes sense for me and my family. What makes this even more impressive is that we did the entire deal remotely from Montana. Kyi made it unbelievably easy and stress-free — constant communication, no surprises, and everything was handled with total transparency. It was hands down the most respectful and seamless car-buying experience I’ve ever had. I also want to give credit to Luke, the desk manager, who was the one that made the numbers work. He took a tough situation and made the deal make sense — without cutting corners or playing games. It was clear he genuinely wanted to help, and I’m incredibly grateful for the effort he put in behind the scenes. Kyi and Luke are the kind of team members who elevate the entire Castle Rock Chevrolet experience. People from any state should be buying their cars here. I would do it all over again in a heartbeat. If you’re buying a car from Castle Rock Chevrolet, do yourself a favor — ask for Kyi. You’ll be glad you did. Thank you both — you’ve earned customers for life.

I dropped my truck off this morning for warranty work. Mike at the service desk was very helpful getting me in right away. Johnathon shuttled me back to my office and was very friendly and quick. The process was easy and efficient! Thank you

The staff was friendly, knowledgeable and responsive. My issues were addressed earlier than expected. I was impressed.

Kept me up to speed on the status of my repairs so I could plan my day(s).

I was able to get the vehicle in and was able to wait and get done quickly.

Johnathan the shuttle driver was very courteous friendly and professional great asset for a shuttle driver thanks for the ride Johnathan.