Reviews
Absolutely worst car buying experience I have ever had!
Absolutely worst car buying experience I have ever had! Contacted salesman before driving 5 1/2 hrs. Salesman said car was available. When we arrived we drove the car and decided to buy. When we went inside to do paperwork. We were told by the sales manager the car had been sold the night before!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I had an outstanding experience at Toyota City!
I had an outstanding experience at Toyota City! From the moment I started browsing online to walking through the dealership doors, everything was seamless. I was greeted warmly upon arrival and had the pleasure of working with Afzal Siraj, who was an excellent sales professional—knowledgeable, patient, and truly invested in helping me find the right vehicle. A special shout-out to Joseph Croce, who took the time to walk me through every detail of my pre-owned 4Runner. His thorough explanation and attention to detail made me feel even more confident in my purchase. Also, a big thank you to David Pena, who went over all the documents with a clear and thorough explanation before signing, ensuring everything was transparent and easy to understand. The entire process was smooth, professional, and enjoyable. If you’re looking for a dealership that values customer service and provides a hassle-free experience, Toyota City is the place to go! Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My mother took her Prius in for routine service and oil
My mother took her Prius in for routine service and oil change and they charged her almost $6000 for unnecessary repairs. They are scammers and sleazeballs trying to take advantage of people. Stay far away!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Had an excellent experience purchasing a RAV4 Hybrid XLE.
Had an excellent experience purchasing a RAV4 Hybrid XLE. Sales team was very friendly and Ray the manager was a straight shooter. Never easy buying a car but they did a good job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Horrible service department.
Horrible service department. Claimed I needed over $6k of repairs for wear and tear items in order to pass state inspection. Waste of time and complete unethical behavior. If your car is out of warranty take it somewhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Don't bother.
Don't bother. Bait and switch!! They called me to tell me they could offer a new Landcruiser at MSRP. Gave me the price on the phone. Told me to come in so they could look at my 4Runner on trade. I left work early, cut out of a kids things to do this. I get there, it's disorganized, wasted 15 minutes before anything started. I test drove the car. Then we started talking. They say these cars usually go for 10k over MRSP, and that's a good price. I did my research on the trade-in. When I told them the person on the phone told me the price, they seemed confused, and then when they showed me the price for my trade is, it was 12k less than the average KBB trade in value. Complete joke. Totally offensive. Waste of my time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I feel cheated, from the beginning I made the mistake of
I feel cheated, from the beginning I made the mistake of trusting this dealer and in the end I was left with a giant debt for 5 years, I hope no one goes through my situation. In the end I managed to subtract about 6000 dollars added in services that I did not request.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Met Joe this day.
Met Joe this day. Exceptional and patient. Luv luv him ❣️❣️❣️❣️❣️thank you❤️❤️💋💋see next tine
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Be aware.
Worst dealership ever. Stay away . After negotiations they take my deposit and as I was waiting for loan details they sold truck to someone else and took them 3 days to return deposit .
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Disgusting Behavior
Disgusting behavior from this costumer service at Toyota city !!!!! do not process a car here you will regret it. They triple charge bunch of scammers .
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase