Toyota City

(1,088 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 4 awards
2020 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (866) 710-2958 (866) 710-2958
Used (877) 829-1886 (877) 829-1886
Service (877) 829-0875 (877) 829-0875

Reviews

(1,088 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota City from DealerRater.

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Seth, Luis, and Carmen were incredibly helpful and...

Seth, Luis, and Carmen were incredibly helpful and professional. They made my experience incredibly comfortable. I would recommend DCH over any dealership, and look foward to doing businesses again with them in the future. They are truly great representatives of they dealership, I could only wish all members of the industry were as helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Ramsay, we are grateful for this wonderful review and your kind words about Seth, Luis, and Carmen! It was our pleasure to provide you with top-notch service and appreciate your recommendation!

I called asking a general question today and it was all...

I called asking a general question today and it was all hands on deck with multiple people assisting and answering my questions. I really appreciate the hard work by everyone at DCH Toyota. Customer service at its finest!

Rating breakdown (out of 5):
  • Customer service
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! It is always a delight to hear about a customer’s positive experience. We hope to assist you again in the future!

Easy experience.

When you have a good salesman that you know for many years, you keep coming back. Marc Ellison .knows my taste and color choices and they are spot on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty to DCH Toyota City! We sincerely appreciate the opportunity to continually re-earn your business with our dedicated staff. Congratulations on your new Toyota and looking forward to the next time!

Virginia Bisconti and Joe Croce were excellent and we...

Virginia Bisconti and Joe Croce were excellent and we appreciated all their help in leasing our new car. We would definitely recommend them. It was a wonderful experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Reading reviews like yours couldn't make us happier! Every day we strive to help our clients with their needs. Thank you for your kind words about Virginia and Joe and we hope to see you again.

Very customer based service!!!!!

Between Seth and Joe, we got our desired Avalon in quick time and with good follow up service. Seth and team found the colored car we wanted, drove it from afar to Toyota City, and delivered it to us in record time. Joe gave us a great introductory tutorial, explaining things plainly and clearly. He respected every question we asked, no matter how simple minded it seemed. It's a treat to have our own personal advisor to shepherd us through the beginning months of owning a much more technologically sophisticated car than our old 18 year old car was! Grateful for, and looking forward to more of the same customer friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

Respect.

I found the exact car I'd been looking for online, listed at a great price, and was concerned that it would turn out to be a bait-and-switch. It was not, and not only that, but DCH also got me a great deal on the the Toyota Financing interest rate. In addition, the certified used car was mint, aside from a small scratch below one of the doors. At my request, they touched it up for me, right away. All were prompt, courteous, and patient with all of my questioning--without any high-pressure nonsense for anything I didn't want. I've been around the block with buying cars, and DCH Toyota City really earned this review. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We love reading reviews like yours! Thank you so much for taking the time to write about your time working with our team-members! We are happy to have provided you with great customer service and we'll hope to see you again soon!

Sup are very satisfied with the service to help very...

Sup are very satisfied with the service to help very sufficient helpful courteous nice and polite very thorough and directions showing me how to use the car but phone calls back and keep me waiting everything went very smoothly as an enough what’s left to say very happy very satisfied no complaints

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Joanne, for this wonderful review! We are so happy to hear that our team-members could come together to provide you with the very best customer service! Enjoy your new car and we'll hope to see you again soon!

Consistent, Enthusiastic, Reliable Service

This was the 10th lease I've done with DCH Toyota, going back to June, 1992. Obviously there are reasons why I return every three years. As expected, I was happy and pleased with Marc and Joe and had known Marc for years. I have specific objectives, and they meet them in superb fashion. I typically want to be able to return the old car, purchase/lease a new car, do the transaction details, and feel comfortable about the terms and the new car--all without any ado and with complete comfort and satisfaction. Because they are familiar with me, they know exactly what I want and how I want to waste little time and effort. They are outstanding at anticipating what I want (including model and style) and fulfilling those objectives. What for others might be a complex, anxious process is done here at the snap of a finger and with minimal effort on my part. I plan to return for an 11th time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty to DCH Toyota City! We sincerely appreciate the opportunity to continually re-earn your business with our dedicated staff. Congratulations on your new Toyota and looking forward to the next time!

Excellent from start to finish.

I always have great service here and it's a pleasure doing business. My training today was superior! It's quite a complex system and I feel ready to go. Everyone is extremely nice and made me feel special. Would recommend to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the five-star review!

We had a wonderful experience with Joe Croce who spent a...

We had a wonderful experience with Joe Croce who spent a very long time explaining how the car works. Marc E was wonderful as usual. Wonderful experience I would recommend the dealership to anyone who asked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.