Reviews
Seth, Luis, and Carmen were incredibly helpful and...
Seth, Luis, and Carmen were incredibly helpful and professional. They made my experience incredibly comfortable. I would recommend DCH over any dealership, and look foward to doing businesses again with them in the future. They are truly great representatives of they dealership, I could only wish all members of the industry were as helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ramsay, we are grateful for this wonderful review and your kind words about Seth, Luis, and Carmen! It was our pleasure to provide you with top-notch service and appreciate your recommendation!
I called asking a general question today and it was all...
I called asking a general question today and it was all hands on deck with multiple people assisting and answering my questions. I really appreciate the hard work by everyone at DCH Toyota. Customer service at its finest!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! It is always a delight to hear about a customer’s positive experience. We hope to assist you again in the future!
Easy experience.
When you have a good salesman that you know for many years, you keep coming back. Marc Ellison .knows my taste and color choices and they are spot on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty to DCH Toyota City! We sincerely appreciate the opportunity to continually re-earn your business with our dedicated staff. Congratulations on your new Toyota and looking forward to the next time!
Virginia Bisconti and Joe Croce were excellent and we...
Virginia Bisconti and Joe Croce were excellent and we appreciated all their help in leasing our new car. We would definitely recommend them. It was a wonderful experience.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reading reviews like yours couldn't make us happier! Every day we strive to help our clients with their needs. Thank you for your kind words about Virginia and Joe and we hope to see you again.
Very customer based service!!!!!
Between Seth and Joe, we got our desired Avalon in quick time and with good follow up service. Seth and team found the colored car we wanted, drove it from afar to Toyota City, and delivered it to us in record time. Joe gave us a great introductory tutorial, explaining things plainly and clearly. He respected every question we asked, no matter how simple minded it seemed. It's a treat to have our own personal advisor to shepherd us through the beginning months of owning a much more technologically sophisticated car than our old 18 year old car was! Grateful for, and looking forward to more of the same customer friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!
Respect.
I found the exact car I'd been looking for online, listed at a great price, and was concerned that it would turn out to be a bait-and-switch. It was not, and not only that, but DCH also got me a great deal on the the Toyota Financing interest rate. In addition, the certified used car was mint, aside from a small scratch below one of the doors. At my request, they touched it up for me, right away. All were prompt, courteous, and patient with all of my questioning--without any high-pressure nonsense for anything I didn't want. I've been around the block with buying cars, and DCH Toyota City really earned this review. I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love reading reviews like yours! Thank you so much for taking the time to write about your time working with our team-members! We are happy to have provided you with great customer service and we'll hope to see you again soon!
Sup are very satisfied with the service to help very...
Sup are very satisfied with the service to help very sufficient helpful courteous nice and polite very thorough and directions showing me how to use the car but phone calls back and keep me waiting everything went very smoothly as an enough what’s left to say very happy very satisfied no complaints
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Joanne, for this wonderful review! We are so happy to hear that our team-members could come together to provide you with the very best customer service! Enjoy your new car and we'll hope to see you again soon!
Consistent, Enthusiastic, Reliable Service
This was the 10th lease I've done with DCH Toyota, going back to June, 1992. Obviously there are reasons why I return every three years. As expected, I was happy and pleased with Marc and Joe and had known Marc for years. I have specific objectives, and they meet them in superb fashion. I typically want to be able to return the old car, purchase/lease a new car, do the transaction details, and feel comfortable about the terms and the new car--all without any ado and with complete comfort and satisfaction. Because they are familiar with me, they know exactly what I want and how I want to waste little time and effort. They are outstanding at anticipating what I want (including model and style) and fulfilling those objectives. What for others might be a complex, anxious process is done here at the snap of a finger and with minimal effort on my part. I plan to return for an 11th time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty to DCH Toyota City! We sincerely appreciate the opportunity to continually re-earn your business with our dedicated staff. Congratulations on your new Toyota and looking forward to the next time!
Excellent from start to finish.
I always have great service here and it's a pleasure doing business. My training today was superior! It's quite a complex system and I feel ready to go. Everyone is extremely nice and made me feel special. Would recommend to everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the five-star review!
We had a wonderful experience with Joe Croce who spent a...
We had a wonderful experience with Joe Croce who spent a very long time explaining how the car works. Marc E was wonderful as usual. Wonderful experience I would recommend the dealership to anyone who asked
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car