Reviews
Did not complete requested service I requested to check
Did not complete requested service I requested to check tires and the service was finished with one tire still at 24 pounds when it should?ve been 32. This told me the tire was never checked. All they could recommend was to purchase $1000 worth of tires these tires only had 35,000 miles on them and we?re still good if something was wrong with the one tire it could?ve been fixed.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota Direct: (706) 780-4668 gmichelson@rivertowntoyota.com
Very friendly staff and knowledgeable.
Very friendly staff and knowledgeable. They kept me informed during the repairs to my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Rivertown Toyota. We can't wait to see you again, have a great day.
Excellent customer service from start to finish in
Excellent customer service from start to finish in getting my car serviced by service advisor Veronica Gearhart and great recommendation for extended warranty. Answered all my questions sincerely.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Matthew, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent staff and excellence customer service.
Excellent staff and excellence customer service. The buying process was so simple. My salesman explained everything very well to me and made sure I didn't have any questions before leaving the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!
Received mixed information from service schedulers.
Received mixed information from service schedulers. I was tolerating i had to leave my car since work would take over 4 hours. However very happy that my service provider Allen stated it would not take that long. I was quite pleased with that.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Routine service, good customer service with additional
Routine service, good customer service with additional eye fob delivery that extended the service time required. That being said, I was their for 3 hours for oil change, tire rotation & key delivery.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota Direct: (706) 780-4668 gmichelson@rivertowntoyota.com
The attendant was not very efficient!
The attendant was not very efficient! My car was checked in before 10am and did get an update until 3 hours later and didn?t get my car until 4:30.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota Direct: (706) 780-4668 gmichelson@rivertowntoyota.com
Enjoyed the service I received.
Enjoyed the service I received. I like Rivertown Toyota and I always take my car back there. Don't have anything else to say. Take your car to Rivertown Toyota
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rhina, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My daughters had a flat due to a roadside hazard.
My daughters had a flat due to a roadside hazard. There was trouble with the flat and the spare. We had the vehicle towed by our insurance company, to Rivertown Toyota that evening. They have an after hours drop box for keys and details from the tow driver. The next day I was able to pick up their vehicle after work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I always get Excellent customer services at Rivertown
I always get Excellent customer services at Rivertown Toyota. My service advisor always treats me with first class service. Excellent repair work on my 2024 Tundra.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Vincent, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!