Reviews
Appointment made with no problem.
Appointment made with no problem. Courteous service. I was kept informed on my trucks service, as it was being worked on. Thank You!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
There needs to be better communication between customers
There needs to be better communication between customers and the advisors. My car was there for a week and I received little to no communication or updates throughout the entire process. I spoke to a different advisor everytime I called for an update. Please do better with your communication
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota Direct: (706) 780-4668 gmichelson@rivertowntoyota.com
Although this process was challenging, Big Gene got it
Although this process was challenging, Big Gene got it done and was a great support it getting me the truck of my dreams!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I was scheduled for my 10,000 mile service.
I was scheduled for my 10,000 mile service. I was in an out with no issues. Mr. Vargas explained what was serviced, answered any questions I had, and showed me to my car. Happy Client
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Wait time is way too long even if appointed is made.
Wait time is way too long even if appointed is made. Also waited an extra hour because my service rep was on break. Sat in lobby for 4 hours, walked outside and saw my vehicle ready and I was not made aware. Aside from that I was being charged for services that were not rendered. It til for me to question said services before they were removed. New rep was nice and gave me a discount for patiently waiting, which i appreciated. They just have a communication issue there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota Direct: (706) 780-4668 gmichelson@rivertowntoyota.com
Salesman was polite and patient.
Salesman was polite and patient. He was clear in his instructions on how to navigate certain applications on the car. Invited me to return if I had questions or clarifications.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
From the time I called for the appointment, arrived at
From the time I called for the appointment, arrived at the service center and the auto was finished. I received nothing but outstanding service. The service area was clean and orderly the waiting area was clean and had coffee and sacks. I enjoyed the visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Had a problem with my car.
Had a problem with my car. The came on brake malfunction and message stated to visit my dealer service. Took my car in let Gilbert know what happened. He said wasn’t sure if he could get to it that day. Took in later afternoon. And had no loaners. Got a ride home. Call 6 pm that evening car was ready. Sent a lift to pick me up and stay for me to get my car. Thank you to Gilbert Vargas.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Always great customer service ?
Always great customer service ? They serviced my car in a fashionable and reasonable time. I just want to say thank you to the Rivertown Toyota team !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tammie, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Very professional, very accommodating and courteous.
Very professional, very accommodating and courteous. We bought our Toyota there and at this service visit got valuable information.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.