Reviews
Disappointed and frustrated that they failed to fix the
Disappointed and frustrated that they failed to fix the problem and lied about what was wrong. They told me the tire couldn’t be inflated due to cement or some other filler in the tire. I took my Rav4 to my son-in-law and he looked at it a determined it was a gasket from the tire valve stem core. He replaced the valve stem core and inflated the tire to the proper pressure. I watched him the whole time and seen exactly what he did. I am disappointed in Toyota that they didn’t take the time to investigate the problem but instead say they would have to remove the tire from the rim and get the sealant out which there was none. It took my son-in-law less than 5 minutes to investigate and fix the issue. The service people at Toyota said someone had put some type of fix a flat in the tire and it had no such thing. I am very disappointed in the lack of service I experienced.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am very disappointed in the service I received two weeks ago , At River Town Toyota in Columbus Ga.
I was so disappointed when I brought my car a week ago. I came in with the front tire on left light on. They rotated the tires,.They didn’t tell me anything about my tire. When I got in my car to leave, the back left tire light was on, where they rotated. When I showed them, a young gentleman said he would go put air in the tire. He brought it back the same way and said they would have to take the whole tire off. That there was something in the gage. My son n law fixed it within five minutes. It just had something that had got stuck in and that was all. I am an older lady, drove all the way from Harris County, and had to drive back with low air pressure. Very disappointed almost in tears. Sharon Carroll
Cannot recommend
No way can I recommend. With this kind of service, I don’t know how a business can survive. Sharon Carroll
My advisor Austin was excellent, professional and
My advisor Austin was excellent, professional and knowledgeable. I was checked in a timely matter.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
I feel that they always take care of my vehicle with
I feel that they always take care of my vehicle with honesty, fairness and dependable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brenda, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Gene was great!
Gene was great! Very good experience with Gene and the dealership we got the deal done!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Sam, we are very happy to have given you such a positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Gene was awesome!
Gene was awesome! Traded in my old car bought a new one the deal ship was willing to work with me. Gene was my salesperson, he did a great job!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Sam, thank you so much for your positive comments about Rivertown Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.
Knowledgeable?
Knowledgeable?tires were a reasonable price with alignment and the warranty on tires rotation is pricey. Great service and customer service. Awesome business for your automobiles.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marcella, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
Dealership appears to be over charging for hybrid
Dealership appears to be over charging for hybrid batteries. Service people were nice and helpful but no control over charged prices, even when I was quoted a lot less than charged. I have 3 Toyotas and a Lexus,. They are probably the last Toyotas I will buy.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota Direct: (706) 780-4668 gmichelson@rivertowntoyota.com
I recently purchased a Toyota 4Runner from Dominic at
I recently purchased a Toyota 4Runner from Dominic at Rivertown Toyota. He was excellent throughout the entire process and was a great customer service representative.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your praise and kind comments about Dominic. Feel free to reach out to us if you need anything. Have a wonderful day.
I experienced some serious car problems one morning that
I experienced some serious car problems one morning that made my car dangerous to drive. They didn’t hesitate and told me to bring my car on in and they would take a look at it. They did and provided me with an assessment and made good on the repairs and the price they quoted me. Veronica was my car coordinator and I really enjoyed working with her. She was friendly on the phone when I called that morning and took good care of me when I arrived. I will ask for next time too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know how we did. We hope you have a great day!
Service manager Mr Michelson is amazing!
Service manager Mr Michelson is amazing! I would recommend anyone here for service. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know how we did. We hope you have a great day!