Reviews
Fast service for my 10,000 mi.
Fast service for my 10,000 mi. Less than an hour. Great job rivertown toyota!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always receive exceptional service….
Always receive exceptional service….staff courteous and professional A+ totally trust best care will be given…
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always receive exceptional service…staff courteous and professional A+ totally best care will be given
They were very professional and quick to get back since I
They were very professional and quick to get back since I live 1hr 30min away. Handled the deal on the phone and came in did test drive and signed paperwork. Financing was Professional and did not pressure for extra. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Everybody was polite.
Everybody was polite. The service was great. I was only there for an hour and five minutes.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service is always great.
The service is always great. The lounge is very comfortable. Desmond Baker was awesome. Good service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Rivertown Toyota is normally a great place to get my
Rivertown Toyota is normally a great place to get my Lexus serviced being that there are no Lexus dealerships in Columbus. However, today, this particular service representative did an awful job in representing the Toyota brand. They were very rude, unprofessional, and no help to myself or my husband. Upon trying to receive guidance, she offered little to no help. While understand customer service can be overwhelming, being defensive with a customer at 0700 in the morning while the customer is only asking questions is unacceptable. The sales department were very nice, cordial, and professional.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota Direct: (706) 780-4668 gmichelson@rivertowntoyota.com
Every visit to Rivertown Toyota has been vey pleasant.
Every visit to Rivertown Toyota has been vey pleasant. They are friendly, attentive and professional. The service waiting area is always clean and relaxing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service was courteous, and I had a very positive
Service was courteous, and I had a very positive experience. My car drove so smoothly on way home so I think I gad very good service on the car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Terrible customer service as you drop car.
Terrible customer service as you drop car. Front is very unorganized. Same when picking car up. Had to walk around parking lot and turn alarm on to find vehicle. Not professional.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota Direct: (706) 780-4668 gmichelson@rivertowntoyota.com
We had a very good experience!
We had a very good experience! They made everything fairly easy and enjoyable. Bo was so fun to work with and made the process stress free!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.