Volvo Cars Gilbert

(391 reviews)
Visit Volvo Cars Gilbert
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2016 state dealer award
2024 consumer dealer award 2016 consumer dealer award
New (480) 619-5253 (480) 619-5253
Used (480) 648-2568 (480) 648-2568
Service (480) 240-9931 (480) 240-9931

Reviews

(391 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volvo Cars Gilbert from DealerRater.

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This has been, by far, the easiest car buying experience...

This has been, by far, the easiest car buying experience I have ever had. Michael A was quick, responsive, accommodating, and respectful of my time restrictions. The entire process from the test drive to purchase and driving off the lot, was less than 2 hours. The Volvo finance specialist, Marie, was friendly and knowledgeable. I would definitely buy here again and I will tell everyone I know about this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ron and Maria made my transaction seemless! Super...

Ron and Maria made my transaction seemless! Super friendly and efficient. Made for a good buying experience and were able to meet my car purchasing goals!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I stopped into the dealership to look at a certified...

I stopped into the dealership to look at a certified pre-owned car. I was greeted by Skyler who was pleasant and professional. There was a wait to speak with a sales person as it was on a weekend. The first sales person who was available was Josiah. He greeted me in a professional, respectful manner. Josiah was very helpful and not pushy at all. He was very knowledgeable about the vehicle and politely answered all of my questions. We are not quite ready to buy just yet. However, as soon as we are ready, we will definitely want Josiah to help us with our purchase. Your dealership gets an A+ from me for customer service from both Skyler and Josiah. Both of these people are a definite asset to your company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Courteous and thorough service. Friendly sales associates...

Courteous and thorough service. Friendly sales associates and very nice showroom environment. Absolutely no pressure and overall a very pleasant buying experience. I would recommend this dealership and it's people for your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome experience from start to finish. Ron was my...

Awesome experience from start to finish. Ron was my salesman and he couldn’t have been more helpful and accommodating. They really go above and beyond. When I got to the finance department Marie was there and made everything a breeze. She was pleasant and informative. I can’t tell you the last time I’ve had a good experience buying a car but they definitely made it great. Thanks Ron and Marie!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Josiah in sales and Marie in finance were great people...

Josiah in sales and Marie in finance were great people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Just a pleasant experience all aground

Great car buying experience! Josiah Hall and Marie Bowers...

Great car buying experience! Josiah Hall and Marie Bowers are the best! Very professional! I love my new XC40! I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Couldn't be more satisfied with the service and attention...

Couldn't be more satisfied with the service and attention my wife and I received at Volvo Cars Gilbert. Our sales consultant Josiah Hall was awesome, he was attentive to all of our needs and questions and we had a lot because we drove in from Las Vegas for a particular pre-owned vehicle we were interested in. Suffice to say that the vehicle was everything we were looking for and Josiah and the rest of the team at Volvo Cars Gilbert made the entire process from beginning to end a pleasure and worth the trip so if you're a local don't hesitate, this dealer does care about their customers and is like dealing with family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Not a positive experience, AT ALL. I was calling everyday...

Not a positive experience, AT ALL. I was calling everyday for over 2 weeks to test drive a vehicle they had advertised on their website, was told several different stories by 3 different sales persons and the manager about why it was in the shop and they would get a hold of me 'as soon as it was available.' When it finally was available, I was texted pictures one afternoon by the only sales rep that actually got back to me (the others promised, but never did, which is why I had to keep on calling DAILY) and I immediately called and scheduled the first available time (the following day at noon). As I was driving in, I was texted that the vehicle had sold the previous evening. I was told after I arrived there was a "list of potential buyers," but I was never shown it or my placement on it, just that someone else had purchased the vehicle so I was out of luck, "but we'd be happy to let you know if the deal falls through." Not a good way to generate a 'positive customer experience.' The vehicle also had two error codes on my OBDII scanner, so their pre-inspection missed that as well. I think the common trope about salesman is currently active here, they only care about making money, not honoring their own promises. I won't be recommending their dealership EVER. Buyer beware.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mike- Thank you for taking the time to provide us with your feedback. It means a great deal to us to prioritize our customer experience. We have opened an internal investigation regarding your experience. If there is anything further we can assist you with, please do not hesitate to reach out to me directly. General Manager - Jon Bittrolff Tele: 866-828-4022

Perfect Service

The service was great! My advisor Michael was amazing! He truly valued my time. I am very happy with my technician Akbar and his attention to detail and quality in his work. I am very please with everyone at Volvo Cars Gilbert!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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