Volvo Cars Gilbert

Asked to find and fix clunking noise. Diagnosed for$5500 but no answers on fixing.

as an older couple buying a car for the first time in a number of years we were very pleased with Julian Badita he was kind respectful and knowledgeable and PATIENT! with us we liked him and could practically have him over for dinner! able

The customer service upon walking in is a very friendly, greeting not, including the beverage station, the snacks, and then all the sales reps walking around the dealership are friendly, engaging and asking if you need anything Service department, Rick I’ve been working with him for years. He’s very engaging very communicative. Very informative on my product. I was just recently in for a battery issue and it was resolved. I look forward to being there again for my next oil change.

Great dealership experience, only concern is the cost of repairs and several small annoying things like latch handles that impact functionality. Otherwise highly recommend

we are an older couple buying our first volvo our sales person is IULIAN BADITA and we not only liked him but could even learn to love him he was patient and kind and respectful and guided us well through all the myriad forms etc a GOOD guy!

The entire team came together to make the experience feel great. They each shared their own areas of knowledge and supported each other in very complementary ways.

the service was great all issues with my car where explained to me in detail Thank you

Rick and Michael are always helpful to me when I have my Jeep serviced. They make things painless and quick. I appreciate the fabulous service I receive.

It is very frustrating to make an appointment for 7am when your car is not even looked at until noon. The reason I scheduled the appt. for that time was to ensure my daughter would have time to drive back to Flagstaff for a final exam. Then to find out that the only reason for the check engine light is a faulty sensor. For this it cost over $1000. I know you guys are here to make money, but this is ridiculous. The first person I spoke with while dropping the car was Rick. He rudely told me that “we would be open in 15 minutes.” I proceeded to explain that I had an appointment at 7 and asked if I could just leave the key. We said, “Yes, I guess we can just give you a call”. As I was about to walk out, he asked my name and then proceeded to look up the appt. He then turned me over to Michael for check-in. Michael was reasonable enough to work with except I was unable to get ahold of him to find out an estimated completion time if I were to proceed with the suggested maintenance. My overall experience was not good. Basic reasons – Service representatives are not very friendly, Making the appointment and showing up on time for the appointment appears to be a waste of time, and lastly, the cost was not reasonable at all for the work completed. Volvo leaves customers with no choice but to pay these outrageous fees because of the proprietary scanning software, and without a fix, you can’t pass emissions. Thanks Volvo.

Friendly salesman and manager. Fair negotiation. They took the time to help familiarize me with the new car. Clean facilities. Very happy with my choice in car and the process