Volvo Cars Gilbert

(391 reviews)
Visit Volvo Cars Gilbert
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2016 state dealer award
2024 consumer dealer award 2016 consumer dealer award
New (480) 619-5253 (480) 619-5253
Used (480) 648-2568 (480) 648-2568
Service (480) 240-9931 (480) 240-9931

Reviews

(391 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volvo Cars Gilbert from DealerRater.

Want to share your experience with this dealership?

Write a review

Our salesperson Josiah Hall was very polite and...

Our salesperson Josiah Hall was very polite and professional. Hands down, best experience at a dealership we've had. The entire sales team made my wife and I feel at ease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive for a high level of customer satisfaction in all aspects of our dealership. We are glad you enjoyed working with our team! Please let us know if you have any additional questions regarding your service needs and thanks again for choosing Volvo Cars Gilbert!

Update: purchased a used BMW and was happy for first few...

Update: purchased a used BMW and was happy for first few days but within a week, we spent $2k at BMW dealership on fuel injectors and spark plugs. Contacted sales agent, Jacob Worrell, provided BMW repair invoice, he sent the invoice up his chain but as of today, I can’t get management to call me to discuss! Extremely poor customer service and follow-through. I would not buy another used car from Volvo of Gilbert and would advise everyone of the same hence this update to our original rating. Hope this helps.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Mike/ Kerry K. - I was very disheartened to hear about your experience with our dealership. We take great pride in our customer service experience and try to supersede our client's expectations in both sales/service offered experiences at Volvo Cars Gilber. Please give me a call so we can figure out how to make this right for you and your recently purchased BMW. General Manager - Jack Callaghan 866-828-4022

Wonderful team!

Jack and Michael were extremely knowledgeable, professional and helpful. I've never had a car purchase go this smoothly and stress free. The financial officer was wonderful as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Second car from this dealership. Always happy with...

Second car from this dealership. Always happy with service. Really appreciated the time Eddie spent with us making sure we understood everything about the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Imatteotti- We really appreciate your great feedback! We hope you continue to choose us for all your automotive needs. Stay safe and Happy Holidays! {ro}

I had the pleasure of working with Eddie Francisco at...

I had the pleasure of working with Eddie Francisco at Volvo Cars Gilbert to purchase my XC90. He was kind, courteous, friendly, and extremely communicative. If I had questions he always returned my call or texted me directly with an answer. The dealership itself was extremely clean and had friendly folks in each of the departments I worked with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Karin- We are very happy to have provided you with such a positive experience! If you have any additional questions regarding your new vehicle, we will be more than happy to assist you! {ro}

My wife bought a new xc40 on thursday and couldnt have...

My wife bought a new xc40 on thursday and couldnt have been more pleased with the staff at Volvo cars Gilbert.Her sales associate Jacob Autry was an absolute pleasure to deal with and his demeanor was one of the main reasons that she decided to buy at Volvo Gilbert. This professional attitude is infectious and seems to reflect all of the employees that she dealt with at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We understand it is a big decision where you purchase your car from, and we are grateful to have been chosen by you. Thank you and we hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! {ro}

It was a pleasure doing business with Eddie at Volvo cars...

It was a pleasure doing business with Eddie at Volvo cars in Gilbert. He and finance did not pressure me into buying a car or extended warranty which is what I liked the most. I enjoyed working with them to find the best price for the car I was hoping to purchase. They were very friendly and professional. Definitely would recommend and come back here in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

GieradoPham- We really appreciate your great feedback! If you have any further questions, please give us a call. We're always happy to help! {ro}

Connected with Eddie Francisco during search for V60....

Connected with Eddie Francisco during search for V60. Eddie is great to work with, always on time, responsive and knowledgeable. Eddie was helpful and hIghly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there-We understand it is a big decision where you purchase your car from, and we are grateful to have been chosen by you. Thank you and we hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! {ro}

Made car purchasing a joy! Both Josiah and Ross...

Made car purchasing a joy! Both Josiah and Ross contributed amazing friendliness, knowledge, and expertise to our stress-free purchase Michelle, the finance official, was also most enjoyable and forthcoming. I will return there for my next Volvo. Everyone we encountered at the dealership was friendly and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there-We are very happy to have provided you with such a positive experience! If you have any additional questions regarding your new vehicle, we will be more than happy to assist you! {ro}

Amazing customer service from this dealership. We really...

Amazing customer service from this dealership. We really appreciate your honesty, friendliness, professionalism and willingness to keep customers happy. We dealt with Josiah and Jack and would give them an A+. Josiah has sold us two vehicles already! Their maintenance folks are great as well. Volvo customers for life :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words! We're happy we could help. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! {ro}