Volvo Cars Gilbert

Beware of buying an xc90. The infotainment center is dysfunctional and the dealer cannot fix the problems. We have had our car in multiple times with no resolution and the last time it was returned it was in a worse state of function. The blinding light on the dash makes it extremely dangerous to drive at night. Too much money to spend on a vehicle that needs constant service, maintenance, and issues that cannot be resolved.

So I did a thing last night and while it took a bit to get all buttoned up, I couldn't be happier. HUGE shout-out to the fellas at #VolvoCarsGilbert, especially Jordan Pennington and Toni Almada. Outstanding service experience from top to bottom and then some. These two were great. Same with Justin in finance, who got me an additional discount for being a veteran that I didn't even know was an option. One vet looking out for another! If anyone in the PHX area is looking for a new car, I couldn't recommend them enough.

We just leased a new XC60 at Gilbert Volvo. Our sales associate was Marcus Baumgartner. Marcus was more than helpful walking us through the process and tech up grades in the XC60. The complete buying experience was easy and no unexpected bumps in the road. I would highly recommend Marcus to anyone who is considering buying/leasing a Volvo. Barbara and Paul Perry

! Do Not Book A Service Appointment Here Until You Read This ! If you or one of your family members might be perceived as vulnerable to a predatory mechanic, do not let them book a service appointment at Volvo Cars Gilbert unless they specifically request not to work Service Advisors, Judd Smith and Mitchel Ross. I will explain how Judd Smith and Mitchel Ross tried to scam me when I brought my car in for service. I want everyone reading to learn one way opportunistic and discriminatory mechanics/service advisors will attempt to take advantage of customers they perceive as uninformed. If you understand what Judd Smith and Mitchel Ross tried to do, then you will be able to avoid being scammed in similar ways at other service departments. Before I start, one last warning: If someone in your family owns a Volvo and is young, elderly/senior citizen, Black or a person of color, a single woman (or a woman showing up without her husband), or someone whose first language is not English..... DO NOT LET THEM SCHEDULE A SERVICE APPOINTMENT WITH JUDD SMITH OR MITCHEL ROSS. My car has only been serviced at Volvo Cars Gilbert since I purchased it. In the past I have always had positive experiences. This is because I've been fortunate enough to work with a service advisor named Michael Uchida. He is the only plain-dealing, straight-talking, respectful man working at their service department. In fact, I wonder whose decision it was in the first place to hire Judd Smith or Mitchell Ross. Here is what they did: I brought my car to Volvo Cars Gilbert because the driver-side, rear tire was flat (from a pothole). I had the very same tire replaced 6-9 months prior because it was punctured by a nail and couldn't be patched. For that replacement, I paid $0. At first, Judd Smith tried to tell me I did not have coverage for my tires. The finance department at Scottsdale Volvo sent a copy of my coverage contract via email and I showed it to Judd. He then said it only covered cosmetic repairs, so I told him to call them, and he realized he was wrong. So, as stated, I paid $0 for a brand new tire. Fast forward 6-9 months to this week, the same tire needs to be replaced. When I get to Volvo I give them my car keys, explain that I need the same tire replaced again and it should all be covered. Judd Smith is on the phone, so he just takes my keys and tells me I am good to go. I am sent an email with a work approval, which says that both rear tires actually need to replaced and submit approval. When I get to Volvo to pick up my car, Judd Smith tries to charge me the full price for parts and labor of two new tires (which is expensive on a Volvo). I explain to Judd Smith that I have coverage for that. Judd Smith replies, "We looked for your coverage and nothing showed up." I show him the same email/PDF from Volvo Scottsdale that I showed him 6 months ago. Again, he tells me that my coverage is only cosmetic. I make him call them, and they tell him he is wrong. Judd Smith tells me I still have to pay for the tires because I didn't let him know I had coverage before they performed the work. Here are the lies he and Mitchel Ross told me, which won't work if you remain steadfast and resolute that you will not pay, should you find yourself in the same situation: -Mitch and Judd threatened to put a mechanic's lien on my car if I didn't pay -Threatened to take the new tires off of my car and leave it tireless -I told them that I simply would not pay for their mistake, they told me I was banned from ever doing business at this Volvo location Judd and Mitchel told all kind of lies to get me to wear me down and get me to give up an pay. If I was an elderly woman, or a young kid, or wasn't able to instantly call my lawyer, I may have paid them for something I had already paid to be covered for. In the end Mitch admitted he was wrong. He didn't want to tell me his name. If working with Judd or Mitch, make sure you record the interaction on your phone

If I can give this company a negative star I would...My experience with Volvo Gilbert has been extremely disappointing, and I feel compelled to share it to save others from a similar ordeal. I initially communicated with Sales Manager Justin Shannon, both over the phone and via email. Upon visiting the Volvo Gilbert office to explore an electric car that seemed suitable for my needs, everything appeared promising. We spent a considerable amount of time at the dealership from 10:30 am to a little after 2 pm. Initially, all seemed well as they ran my credit and provided an initial approval. I literally saw my approval on paper and they began to charge the car that worked for my deal. After about a few hours Justin walks up and says I need money down when the deal was structured with no money down. As I was disappointed about that I asked if they had other incentives and they lacked the urgency to check or do what ever to lower the amount of money down. It's like they don't care about selling you a car. We even saw a lady come in and walk out after they tried to low ball her on her trade. That should have given us a sign to walk away and not deal with them. With dealing with Salesperson Brandan Moriarty he seemed ok at first but the lack of communication from him saying he never got my text messages as well as him always sending me over to Justin does not make sense.. I felt like Justin ran this entire place. It's hard for me to trust people as not everyone should be a sales manager and I let my guard down with this place. With he situation taking a turn when the numbers changed after my credit check, and I had to sign various documents. Feeling uneasy about the sudden changes and hungry, we decided to take some time to consider the deal. The same day, I reached out to Justin and Brandon via email and text to inquire about potential missed discounts, receiving no response. The next day, I sent a follow-up message and received an unpleasant email from someone named Randy (Randall Watson). This encounter was quite discouraging. Despite multiple attempts to contact Justin and Brandan, no one responded, and I felt left in the dark. After nearly a few days of back-and-forth, accusations regarding my trade ownership, and wasted time and gas, I provided proof of ownership for my trade. Shockingly, I received an email, not a phone call, stating that I no longer had car approval with Volvo FS. This lack of communication and professionalism was unacceptable. The fact that Nelson in finance and others would not address my concerns over the phone, passing the responsibility to Justin, further added to my frustration. The absence of a GM's involvement in this situation was puzzling, and the entire experience left me stressed and disheartened. It's disconcerting to have to chase down a sales manager or salesperson just to complete a deal. Volvo Gilbert lacks transparency, honesty, and effective communication. This was my first time considering a Volvo, and I regretfully cannot recommend this dealership to anyone. I value reviews, and I hope my experience serves as a warning to others, helping them avoid unnecessary stress and credit inquiries.

We have purchased 3 cars from Volvo Gilbert and have enjoyed each person we have encountered. Service is great and we don’t even mind waiting in the awesome waiting room

Had a wonderful experience with Julie Crawford purchasing our new XC90. She was thorough, helpful, and knowledgeable. She made us feel at ease through the whole buying experience. I would highly recommend this dealership and Julie to help you through this process.

Came to look at a certified car, the process was very easy, no pressure approach. We found the car we wanted and the deal was done.

Extremely helpful and respectful. Julie is easy to work with, helpful, and professional. She made it easy to buy a car.

Julie was great to work with and helped answer all of my questions. Made purchasing a new vehicle easy.