Mercedes-Benz of Loveland

(731 reviews)
Visit Mercedes-Benz of Loveland
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 692-6907 (888) 692-6907
Used (888) 762-3147 (888) 762-3147
Service (888) 864-6201 (888) 864-6201

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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great expreence

I have purchased 2 cars over the years with Chase Albright,, he is very helpful and easy to deal with. Chase is always very friendly and can answer all your questions and concerns, with no problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Carlos Sanchez

A family member recommended I go see Carlos when I mentioned I was in the market for a Mercedes Benz and wow I was sure glad i did!!! He took the time to listen and had my car waiting for me with an unheard of best offer up front. Zero haggling. Carlos was unbelievably knowledgeable and made the whole process completely painless. i will absolutely buy another Mercedes from Carlos and absolutely recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Professionalism of the Entire Mercedes - Benz Team

We are leasing our 3rd car from Mercedes- Benz of Loveland. Carlos Rodriquez Sanchez is our salesperson and he always treats us like family. We are so excited to be in our 2018 GLE 350. Carlos, Felipe Sorzano and the entire team at Mercedes-Benz of Loveland made this a great experience. We are happy customers and highly recommend this dealership to anyone who wants to drive the best car on the road! I am a realtor and love taking my clients around in my new Mercedes. It is safe, comfortable and plays a big part in my real estate business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Worth the drive from Denver. Nic Mercer is awesome!!!

Drove up from Denver to look at a used car. Met Nic and from the start he was very personable and more important, patient. He answered my hundred or so questions and never made me feel pressured or like I was wasting his time. Nic is a great salesman and his demeanor is that of a genuinely good person. Don't know about others, but that goes along way with me! So, I made the deal, and Nic went to work. Made it the easiest car buying experience I've ever had! Thanks, Nic!!!! Gotta give a thank you to Felipe Sorzano, also! He made signing and understanding all the paper work a breeze! That was my experience, and I would recommend Mercedes Benz of Loveland and Nic Mercer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Best Dealership I"ve ever worked with.

Mr. Mercer was very informative about the car and was a Great person to work with. My wife and I really appreciated Nic and everyone at the Dealership. David Jones

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Nic Mercer is awesome

Nic Mercer is hands down the best sales associate we’ve ever worked with. His no pressure approach is great. His attention to detail is unparalleled. Nic anticipates and meets our every need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Amazing Experience

My finance and I were looking for a new family car that would fit all of our needs. We went to the Mercedes dealership and Nic and Felipe were beyond amazing not only did they help us find the perfect car but they made the buying processes so pain free and easy. We will definitely be back to buy our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Nothing short of Excellent

From the moment I called about a car I was interested in to the moment I drove the car off the lot the team at Mercedes-Benz of Loveland was absolutely great to work with. Very accommodating and very professional. Didn’t feel pressured at all to make any sort of decisions and was treated very well. Most specifically Carlos Sanchez-Rodriguez, was the greatest help. He was extremely concerned that all my needs where met. I felt very comfortable buying a car with him because of the respect he gives his costumers. 10/10 recommend this man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

1st Class

Professional and friendly staff. Will definitely shop there again. They made the whole car purchasing process comfortable and efficient. Paul and Carlos were very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Very professional and low key environment.

As an older car buyer, I've purchased cars from many dealerships over the years. For the most part, the car buying experience and the dealership experience are NOT pleasant. However, the opposite couldn't be more true of Mercedes of Loveland. Everyone I've come in contact there is very professional, helpful, low-pressure and pleasure to do business with. This is the 3rd Mercedes I've purchased from them and each time my salesperson was Paul Mizelle. Of all the sales people I've worked with over the years, Paul is in a league by himself. No pressure at all. Simply ready to help in whatever way he can to help you make an informed decision. That goes for the management team I've worked with also. Specifically Tim Hardin! Thank you to you both. So if you're in the market for a Mercedes or other quality used car, ask for Paul. The experience doesn't stop there. The folks in service are equally as professional and courteous and will always make you feel welcome. They fully explain what the situation is and work with you throughout any service appointment you need. I can't exclude the courtesy drivers, car washers, some of the back office folks. All of you are to be commended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.