Reviews
Ray was very responsive with initial contact and followup
Ray was very responsive with initial contact and followup emails. Would have purchased from them, but my own fault and car sold quickly. Would definitely consider purchasing from them should another similar car becomes available
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Michael, thank you so much for your feedback about Mercedes-Benz of Loveland! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!
I took my car in for service because the previous place I
I took my car in for service because the previous place I took it messed up my alignment. My advisor Bryan Sanchez was FANTASTIC. The tech was amazing as well. They came out and showed me pictures of how something was bent. They were able to get it fixed, they were able to complete my alignment. Every time I come to this dealership. I always get fantastic service! So, huge shoutout to the service team at Mercedes Benz of Loveland Colorado.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lisa, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Loveland and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I saw a vehicle on the website that I was interested in
I saw a vehicle on the website that I was interested in and left a phone message in the morning before this facility opened. Within minutes of opening I received a call back from one of the salesman who immediately answered my questions and set a time for later in the afternoon to test drive the car. After the drive, I purchased the vehicle and was on my way home in a new car. The salesman was very attentive, knowledgeable and personable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Renee, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Loveland and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
The sales person Paul very professional he will follow
The sales person Paul very professional he will follow you with the process till you purchase the car he was answered the phone all the time. He doesn?t ignore you. He?s very loyal to his job. I prefer him when you try to buy a car from this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rami, we are pleased to hear of your experience with us here at Mercedes-Benz of Loveland. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Service people are trying hard, but repairs are of
Service people are trying hard, but repairs are of marginal quality and extremely expensive. Ownership only cares about squeezing every dollar out of their loyal Mercedes customers who have no convenient competition in the region. I will never buy another vehicle from this dealership.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gene, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (970) 344-4206 to share more details about your visit so we can make things right.
Kaden was very helpful and patient.
Kaden was very helpful and patient. Showed us the car to fit everything we had asked for. Never a hard sell however, I just felt I would reach out anytime with any questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Carlton, we are pleased to hear of your experience with us here at Mercedes-Benz of Loveland. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Trista was superb as well as mechanic Mark The repairs
Trista was superb as well as mechanic Mark The repairs were very extensive with a 5 week stay in the garage I was well informed concerning the progress
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Randy, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Loveland we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Purchased a used 2022 M3, Kaden (he is an amazing young
Purchased a used 2022 M3, Kaden (he is an amazing young man) and the rest of the staff were fantastic to work with and with modern technology we were in and out quickly. Will definitely look at this dealership again for future new and used car options and it's a 45 min drive for us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jason, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Loveland. Please let us know if there is anything else we can do for you; we are more than happy to help!
Brian was great.
Brian was great. Super responsive and treated me great. I won?t go anywhere else - there are other dealerships closer, but Loveland?s service and professionalism are the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Loveland for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
This is my 4th Mercedes ?
This is my 4th Mercedes ?. Tristan T. Best Service Advisor I?ve ever had! Honest. Reliable. Professional! When it comes to my car I want the best! The team working on cars is fantastic, too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Loveland! Please don't hesitate to reach out if there's anything additional we can do for you.