Mercedes-Benz of Loveland

(731 reviews)
Visit Mercedes-Benz of Loveland
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 692-6907 (888) 692-6907
Used (888) 762-3147 (888) 762-3147
Service (888) 864-6201 (888) 864-6201

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Friendly Experience

Chase Albright was very friendly and was helpful in showing my wife and I some of the used cars at the dealership. I would recommend people to work with Chase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Simply outstanding dealership!

Nic went above and beyond in making sure we were happy with all the aspects of purchasing a new vehicle. His enthusiasm for his job was palpable and infectious! His attention to details excellent and his desire to make sure everything was absolutely as good as possible for us was obvious. Thoroughly recommend without reservation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Spending extra time...

We stopped by around 6:45 pm. We were from out of town. Chase was happy to spend time with us, even if dealer closed at 7:00 pm. He offered to take us on a test drive about 7:20pm. We said we come back tomorrow. The next day we looked at several dealers and came back around 12:30 pm. We ended up making a deal that day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Superb Customer Service!!

Met Paul the first time I thought of buying a Mercedes. Very friendly and patient, Paul showed us all the features of the car and I was very impressed. I did not buy it then due to personal reason, but after a year when I went again, Paul recognized me. Paul cracked me a very good deal and I couldn't be more happier with my Merc. I would highly recommend Paul to all my friends who wish to buy a Merc. Very pleased with Paul's service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

More than I expected

What a great experience. Buying a Mercades was so much fun with Nick Mercer. I absolutely love the car and treat it like my baby. The process was easy, simple and fun. And now I'm one of the youngest people to be driving a luxury vehicle. Every day I wake up, look at my car, and I am overwhelmed with gratitude. I am so grateful to have this in my life. Now it's time Rise and Grind like never before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Top Notch Service

We recently purchased a vehicle from Nic Mercer. We are in the South Denver Metro area but found a deal on an ML 350 that we couldn't find anywhere else. The experience was great. We called prior and Nic had the vehicle ready for us to test drive upon arriving. We weren't able to take it home the same day as they installed brand new tires and a few other things that needed to be fixed as it had to be up to their standards which are very high. Nic took care of every little detail. Upon completing and detailing the car they delivered the car all the way to me in the Denver Tech Center. Everyone we came in contact with that helped us at Mercedes Benz of Loveland was amazing! I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

True professional!

Recently I contacted Nic Mercer regarding a car. To my surprise Nic went above and beyond in helping me out. Nic was super fast with responses to my questions and honest with price quotes. If you need help purchasing a car please contact Nic Mercer you won't regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

I worked with David Soto and he was a real pleasure to work with and made the buying experience easy and very smooth. He took great care of all the details along the way and would not hesitate to buy from this dealership again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellence every time,,,,,,,

Excellent customer service. Always greeted with a smile. Paul makes you feel like family. I will continue to do business with the Mercedes Loveland dealership because of the way I am treated each and every time I go there. -Charmaine Pankewicz

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car buying experience in 55 years

David Soto was an awesome salesperson. From the moment he greeted me on the lot, he went out of his way to make me feel welcome and comfortable with my first visit to Mercedes-Benz of Loveland. My second visit with my wife turned out to be the purchase of our Mercedes CLA250. This was by far the best car buying experience I have ever had and I would recommend this store to anyone considering a new or used car. Thanks also to Brian Butler and Felipe Sorzano who completed the superb service. My wife and I thoroughly enjoyed our time spent at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.