Mercedes-Benz of Loveland

(731 reviews)
Visit Mercedes-Benz of Loveland
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 692-6907 (888) 692-6907
Used (888) 762-3147 (888) 762-3147
Service (888) 864-6201 (888) 864-6201

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome!

Chase contacted me and accommodated his schedule to my availability. Needless to say, very professional and has an outstanding knowledge of the MB product. Our experience was by far the best experience with have had compare to other dealers, I will be a customer of MB-Loveland for a longtime for sure. Best customer service I have ever experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for your praise and kind comments about Chase! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Mercedes of Loveland was a great place to purchase our...

Mercedes of Loveland was a great place to purchase our vehicle. Ken and the rest of the team were wonderful to deal with; very smooth process. They have won our loyalty!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Mercedes-Benz of Loveland. We try every day to satisfy our customers and it’s always nice to know when we succeed. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

We received great customer service during the recent...

We received great customer service during the recent purchase of our new car. Ken let us test drive as many cars as we wanted and gave us the time to make our decision without the typical salesman pressure. It was the best car buying experience I’ve ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ken was great! Even though I didn’t buy a Mercedes from...

Ken was great! Even though I didn’t buy a Mercedes from them, I bought a really nice Nissan Maxima from their used lot, they still gave me the same treatment as if I was. Really awesome dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

My salesman seemed to want to please me not just sell me. He was helpful, more like a friend doing you a favor than someone trying to get your money. The whole experience was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A big thank you to Carlos and the rest of the staff at...

A big thank you to Carlos and the rest of the staff at Mercedes of Loveland for helping me choose and purchase a new GLE! Carlos was knowledge, patient, and kind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your wonderful experience with us. Here at Mercedes-Benz of Loveland we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

Exceptional experience with sales and service!

Worked with Chase initially then Sean to make the deal. Each of them were tremendously knowledgeable about the cars and patient with our questions. This was our first MB leasing experience. We couldn't have asked for better. Each and every individual here is wonderful from sales to finance to service. We were unfortunate to get a nail in one of our rear tires within 72 hours of taking our car home. The service center quickly got us into a courtesy vehicle while we waited for the tire to be ordered. Kasey in service was wonderful to work with in this process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Zac, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out. Take care.

Wonderful.

I came in for a service for my 2018 GLC and went to speak to Chase about needing a bigger car when our second baby came and left with a 2019 never owned GLS for a great price. It was wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Emilie, thank you for your great feedback! Our team here at Mercedes-Benz of Loveland sets a high standard of excellent customer service and we're glad to hear your experience reflected this! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

Professional, true and to the point

Nic and Sean were both professional and the made the process easy and fair. I purchased a pre owned Mercedes and Nic had actually sold it to it's first owner which gave me piece of mind. Sean was excellent being prompt and simple with communication and they seemed genuinely happy for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Loveland and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Nic was incredibly helpful throughout the whole process....

Nic was incredibly helpful throughout the whole process. Even when he received a much deserved promotion he made sure we were in good hands, with Chase, to manage the rest of our purchase and delivery of our vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback about Mercedes-Benz of Loveland! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!