Niello Acura

It was a seamless transaction buying my car. I’m very pleased with my experience

I got in and out of the dealership fast with the car I wanted. Everyone worked efficiently.

I want to express how I had the WORST experience here. My sister and I were interested in purchasing a truck. We were helped by the salesperson, Yurah (i probably misspelled her name her). She provides us a form with about a $12,000 price increase from the sale price. I advised her how that number is way higher than it ought to be. She then gives us a breakdown of the cost, since I requested for it. We get our credit pull so we get a loan approval, but the sales price was about a $500 difference. We ask for clarity on this then the sales finance guy comes out to then state that the price increase is because my sisters and I zip code was different. I immediately tell him we live at the same address. He leaves saying he’s embarrassed by the numbers. I go and ask for a manager. Minutes later the manager, Brian, with Yurah come up our table. I can tell he’s upset, but I don’t know why. I can also see the salesperson is mad too. I’m not sure why he’s upset when I asked for him to possibly provide coaching. The first thing he tells me is that the sale tax is actually less than the two offers. I say one another thing then his face turns red and becomes way more upset. Never did I see someone that should be carrying in a managerial position behave like a frontline representative. All while the salesperson is standing there looking upset too. I notice too how another salesperson gets closer to see what I had to say. I and my sister were completely uncomfortable at this time with the way he was carrying himself. He then grabs the papers on the desk into his palms then storms off like he was so upset. I looked at my sister and I could tell she was mortified. We came there to purchase a truck. We were there earlier and we really wanted to purchase it. This has to be the worst experience ever in my life. Again, can’t believe this happened to us. This is the worst experience ever.

Great experience, especially dealing with Yana. Very polite and knowledgeable in handling the transaction. Yusuf was very professional and explaining the details of the transaction.

Everybody’s really friendly and answer all my questions. Good experience with the salesman Robbie

We had a great experience at this Niello Acura dealership. Artiom, David and Brian the entire team was very helpful and professional. Artiom especially being such a young guy was very patient, respectful and thorough with all the information.

I found the exact vehicle I was lookin for at a reasonable price at Niello Acura

We are extremely happy with our experience and how professional and helpful everyone was, and continue to be.

Our experience was professional and overall one of the best experience I have had purchasing a car. HIGHLY recommend this dealership!

David Lujan really knew the car and took the time to explain all the features. Didn't feel like a sales pitch at all - he knew his stuff! Appreciated that.