Niello Acura

Wonderful customer service! Even send a wonderful video of the car we discussed! Went over and beyond! Thank you!

The internet media descriptions of the Tacoma were appealing and accurate. Moe and Rich are very friendly and professional as were everyone I encountered. Niello Acura provides a very comfortable setting for its customers. The transaction was smooth and easy but took a bit longer than it should have. The service was exceptional and I really appreciate the new tires that were mounted just before the test drive. The Tacoma was in exceptional condition and ready to go. This has been one of my top auto buying experiences. Be assured I will recommend Nielllo Acura to my friends and family.

The Charging Station Disaster My dealership referred me to Acura Home Electric (AHE) for the installation, but the process never materialized. The subcontractor assigned to the job, Electrum and Tech City, failed to follow up and get the permits needed, and after a month and a half of waiting, I finally reached them—only to discover they weren’t even aware of my work order! I assumed we were waiting for permits, but we hadn’t even reached that stage yet. This makes me hesitant to go with them and hand over $11,000 for installation. Dealership Support Vanished After the Sale Given the situation, I requested to switch from the home charging station to a portable charger instead. I made this request through the sales manager at Nielo Acura, but rather than helping, he dismissed my concern, claiming I had already discussed the matter with Angela and that it was resolved. "There is nothing he can do to help me. "That was far from the truth and I just wanted to switch from the home charging station to having the portable charger. This dealership left me feeling abandoned as soon as the purchase was finalized. Their support and professionalism vanished after the sale. The sales manager even made it seem like I was lying about the unresolved issue. Final Thoughts This experience has left a bad taste in my mouth, and I will never buy from this dealership again. I’ll be taking my business elsewhere—somewhere that values customers before AND after the sale.

Nilo Acura was a pleasure to work with while purchasing my dream car. They were eager to please.

Bought a new car at Niello Acura and within 3 days, the rear view mirror had detached itself from the windshield. Brought the car in to get it fixed, but the process took longer than expected (2 weeks).

Arty was absolutely awesome. He made the purchase easy and conspired with me to surprise my kids with the new car. A superb experience

this is our third experience with Niello. we've been pleased. we may not have made the best "deal".....but the process was easy, complete and at least we felt our business was wanted. the staff did a fine job in representing both the product and their employer. i'd do it again.,.......if i live long enough.

My sales person Yev was very helpful. I had an option of going to Elk Grove Acura which is close to my house but Yev was very responsive. So I went to Niello to buy my car. The sales manager was very responsive and friendly. I would recommend your team to family and friends.

Great experience. This is my third car from Lance and this dealership. They made the car buying experience painless.

What a fantastic experience! I’m so thankful for Moe’s genuine desire to provide an exceptional experience purchasing a vehicle. This is one of the best dealership/salesman experiences I have ever had in car buying. We will definitely be returning customers! Thank you Moe!!