Reviews
It's clear this dealership is purely a volume dealership
It's clear this dealership is purely a volume dealership and they don't actually care about your business. I bought my car from a different dealership in the LA area despite hoping to buy from Beverly Hills since they're the dealer closest to my house but just could not justify the experience with the sales team for such an expensive purchase. I just got my X5 serviced here for the first time since the car just hit 12 months. From beginning to end, service was extremely mid. Rude employees, horrible car wash, and my service advisor was texting me the next day asking me to pick up my car when I had already picked up my car the day prior. Also, the folks who called me a few days prior to confirm my appointment were very unprofessional. Would avoid this dealership, if you can.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ms. Zhou, I can not thank you enough for taking time today and providing details of your experience with us. The information you provided is most valuable and I will certainly share with the team to improve the experience we provide our guests and clients. It was an absolute pleasure to meet you via phone and look forward to meeting you in person during your next visit. Thank you! Sean.
Everything was quick, easy and efficient.
Everything was quick, easy and efficient. The appointment started on time, it took about 5 minutes to get a loaner car, and the service was done that day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Very pleasant experience.
Very pleasant experience. The staff was kind. The oil change on my BMW took less than an hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Juan, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Best deals in good customer service and help with all the
Best deals in good customer service and help with all the specs and specifications specials
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Beverly Hills BMW!
Francisco is awesome!
Francisco is awesome! That's all I have to say. fifty words fifty words fifty words fifty words fifty words fifty words etc etc etc etc Seventy men set sail on a fogggy winters day. some had to go and some had to stay. Oh my oh my my fingers are getting tired from typing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for sharing your positive experience!
I liked the fact that the car advertised was indeed at
I liked the fact that the car advertised was indeed at the dealer when we got there. We had looked at other cars advertised in BMW?s dealers and that wasn?t the case. The car was in impeccable conditions and the sales rep explained the features and answered all our questions. Finally, the purchasing process was pretty smooth, although (and as always) long .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Marion, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
We thank you for your prompt professionalism and
We thank you for your prompt professionalism and supportive customer needs. Thank you for the shuttle service to and from our home.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
No matter how many times I showed up Lucas received me
No matter how many times I showed up Lucas received me the same way. One important comment he used that has stuck with me through that process is “ I don’t want you to feel forced”while working numbers out, that shows he’s not money hungry I appreciate that because as a customer I don’t want to feel pressure or uncomfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alexis, thank you for your kind review; we are happy to pass along your comments to the team here at Beverly Hills BMW! Thank you, and have a fantastic day!
Super easy to make an appointment - I arrived on time and
Super easy to make an appointment - I arrived on time and had a service manager help me in no time - got the repairs set and that was that - I got a call later in the morning that I had a leaky water pump which was covered under my warranty, so that got fixed as well - my car way ready by early afternoon and I picked it up after it had been washed - all good!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rick, thank you for taking the time to leave a review for us at Beverly Hills BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Thank you BMW Beverly Hills, Justin, for taking care of
Thank you BMW Beverly Hills, Justin, for taking care of me and servicing my car. I recommend getting helped by Justin at Beverly Hills BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Beverly Hills BMW!