Reviews
When their people accidentally breaks something, they
When their people accidentally breaks something, they should say something, not try to hide it from the customer. It?s not right.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback. We’re truly sorry to hear that we didn’t meet your expectations during your recent visit. We would like to have a better understanding about your experience. Please reach out to us at (323) 900-0023 at your earliest convenience and we will do our best to resolve this with you.
Kiki Cholewka is the worst service advisor at BMW Beverly
Kiki Cholewka is the worst service advisor at BMW Beverly Hills; she has a problem with paying attention to details; not organized; and never returns phone calls.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback. We’re truly sorry to hear that we didn’t meet your expectations during your recent visit. Please know that we're committed to making things right. We hope you are willing to give us another chance. If you are willing, please contact us (323) 900-0023. We value your business and hope to have the opportunity to better serve you in the future
Mike and Scott made this transaction, both the trade in
Mike and Scott made this transaction, both the trade in and the purchase, both simple and easy! I will recommend all my friends to them for purchase, sale, and lease.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beverly Hills BMW! Feel free to reach out to us if you need anything. Have a wonderful day.
Fransico my service advisor is the most Professional and
Fransico my service advisor is the most Professional and helpful advisor I?ve ever experienced!! First Class Service!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Martin, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Very thorough and they keep you updated on what the
Very thorough and they keep you updated on what the status of your car is.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nicolas, we really appreciate your feedback! Thank you, and have a fantastic day!
Car is awesome, salespeople were great, price was decent.
Car is awesome, salespeople were great, price was decent. Bought a used car, manual was missing, I called and they said they would look, never heard back. A GM of another deal who I only know from inquiring about another car ordered me one matching to my car and VIN.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback and for choosing to purchase your vehicle with us. We're glad to hear that you had a positive experience with our sales team and that you’re enjoying your car. However, we apologize for the inconvenience regarding the missing manual and the lack of follow-up. Your experience should have been seamless, and we regret that we fell short in this aspect. We appreciate you bringing this to our attention, and we’ll address this internally to improve our communication and follow-through. If there’s anything we can do to make up for this oversight or assist you further, please let us know. Thank you for your patience and for giving us the opportunity to improve.
Excellent experience , very friendly from the time I
Excellent experience , very friendly from the time I arrived till driving away. Great price and great product.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Our sales person Simon gave me exceptional experience and
Our sales person Simon gave me exceptional experience and service made the transaction very smooth.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for the positive review! Thank you so much again for your feedback! We hope you have a great day!
Salesman lacks of technical knowledge and concerns.
Salesman lacks of technical knowledge and concerns. He doesn't know how to highlight the important features of the product.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear RY, Thank you for taking the time to share your feedback. I’m truly sorry we failed to meet your expectations and would be grateful if we could learn more details. I would greatly appreciate the opportunity to speak with you personally. Thank you, Sean General Manager 323-801-1490
Great customer service, fast and reliable.
Great customer service, fast and reliable. They have even washed the car after the simple oil change and did a free inspection of the car with a video
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!