Reviews
Wael is wonderful and amazing.
Wael is wonderful and amazing. This is my third car I have gotten from this dealership from Wael, I will always call him first, he takes great care of me. He listens to my needs and delivers!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Amy, thank you so much for your positive comments about Beverly Hills BMW! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent service again from Bmw Beverly Hills my
Excellent service again from Bmw Beverly Hills my customer service rep, Francisco V. Went over and beyond to make sure that my warranty for my battery was kept and they did a phenomenal job reviewing the car, inspecting the car with the videos and the analysis to make sure my car was safe. Everything was done in a timely manner. Excellent work!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elle, thank you for your kind words and this wonderful review! We hope you have a great day!
I have been a long-term lessee and/or owner of BMW's from
I have been a long-term lessee and/or owner of BMW's from this dealership for at least ten years always because of Neda in sales who provides an exemplary service. The service department however has been a disappointment many times but none worse than today when i appeared for my 2nd recall within 4 months due to BMW brake deficiency. I was mistreated, insulted and generally berated by employees who were unable to return my vehicle to me after I was told first that the letter re recall was an error and no recall was necessary and then told it was necessary but no loaner person was available to provide me a car. I explained that a family emergency required my immediate departure and it took 20 minutes to return my car to me. Lastly, the female employee managing the loaner car arrangement was impudent, insulting and out of control. i don't need such treatment and will not return to that dealer. I would not suggest anyone else to enter that dealership as they appear to be short of staff and attract untrained employees. Sadly, I lose the one asset of Neda for my next car.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello David, I am grateful to bring this matter to our attention and not simply give up on us. I am very sorry to hear of this and eager to learn the details. I would greatly appreciate it if you be kind to reach me at your convenience. My direct line is 323-801-1490. Thank you, Sean.
Sean, Please "learn the details" by speaking with your employees and then ring me up( as a multicar lessee and buyer) you have my cell number. David
The "details" are best to be learnt by your speaking to your employees. After you've done so ring me up. David Wilzig
We've been there in Dec 2024.
We've been there in Dec 2024. Excellent sales person, Konstantin. All questions were resolved and price was negotiated promptly in a very friendly and professional way. Financial department worked quite slow, made a few errors. Carefully check your contract docs in this place.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Viktor V, thank you so much for your positive comments about Beverly Hills BMW! We hope you have a great day!
My experience with BMW Service has always been excellent.
My experience with BMW Service has always been excellent. Sarkis know i wait for my car and takes care of me promptly. My only complaint this visit is the electrical outlet were not working in the waiting lounge.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peter K Dang, we are so happy to read such a great review about Beverly Hills BMW! We are always more than happy to assist you if anything else comes up. Take care!
Brought my 2019 530E in for oil service and a few other
Brought my 2019 530E in for oil service and a few other little things. Advisor (Mike, I think) explained what else was recommended and why. I agreed to the additional items and went to the customer lounge. Car was ready earlier than expected, all items completed, and paperwork ready immediately. I couldn't be happier
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nancy, we are so pleased you enjoyed your visit to Beverly Hills BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Best experience I?
Best experience I?ve ever had. Gary took care of my car needs Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sameer, we are so pleased you enjoyed your visit to Beverly Hills BMW! We do hope we can be of assistance in the future. Take care!
Neda was great.
Neda was great. She was a big help and treated us well. We’re very happy with the i5.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Beverly Hills BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!
I had a great customer service.
I had a great customer service. Alen Yadegar took care of me and everything went great!! I?m very happy thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michelle, we're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave a review.
VERY GOOD SERVICE AND WARM TEAM.
VERY GOOD SERVICE AND WARM TEAM. LIKE THIS DEALER AND WILL KEEP PURCHASE FROM THERE.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Zhi, we are glad we could help! We hope you have a great day!