Reviews
Great purchasing experience, very polite, knowledgeable,
Great purchasing experience, very polite, knowledgeable, and professional. Thank you so much Wael for making it such a great experience. I love the car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you so much for your positive comments about Beverly Hills BMW! Please don't hesitate to reach out to us if there's anything more we can do!
The service and process was fast and easy.
The service and process was fast and easy. Alen helped me out greatly and gave me recommendations. Great service overall
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mariam, thank you so much for your positive comments about Beverly Hills BMW! We are always more than happy to assist you if anything else comes up. Take care!
Very professional.
Very professional. Great experience purchasing my BMW X3 M40i! Love the car. Thanks Konstantin for making it a quick and easy experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad you had such a wonderful experience with us! Thanks for taking the time to leave a review.
No negotiation at all on price, no offer of incentives.
No negotiation at all on price, no offer of incentives. Salesperson hadn’t read communication prior to the visit. Took an incredibly long time (over 3 hours) after I made the decision to buy the car, most of it was waiting for someone to meet with me to try to sell me additional services and packages, then to wait for someone to be available to review paperwork and get signatures. We’ve bought many cars, this took longer than any other experience we’ve ever had.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
JasonFSU92, Thank you for taking the time to share your feedback. We realize your time is very valuable and we certainly would like to learn more and would appreciate the opportunity. You can reach me directly at 323-801-1490. Thank you, Sean
Always had a great experience with Beverly Hills BMW
Always had a great experience with Beverly Hills BMW dealership and repair service. Great team of people and services. Neda and Kiki are the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Beverly Hills BMW
Constantine and all Bmw Beverly Hills team was very
Constantine and all Bmw Beverly Hills team was very helpful and professional. We are definitely recommend to get your next car there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mary, we are so happy to read such a great review about Beverly Hills BMW! Thanks again for the recommendation, and have an amazing day!
I hope this message finds you well.
I hope this message finds you well. Over the years, I have been very satisfied with the service provided by the Beverly Hills BMW Service Center. However, I regret to share that my recent service experience did not meet the high standards I have come to expect. After being informed that my X5 was ready for pickup, I arrived at the service center and waited for my vehicle. While I noticed that other customers typically received their cars within 5 to 10 minutes, I had to wait over 30 minutes before my vehicle was delivered. When I inquired about the delay, I was told there was no clear reason for it. Upon returning to my office, I discovered a small scratch on the left front bumper of my car, which was not there prior to this service visit. This was disappointing and concerning, as I take great care to maintain my vehicle in excellent condition. Unfortunately, this experience left me feeling dissatisfied and frustrated. I value the service your team provides and hope this incident can be addressed appropriately to prevent similar situations in the future. Thank you for taking the time to consider my concerns. I look forward to hearing from you. Best regards, marcus Cho
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Cho, It was a pleasure speaking with you this morning. Thank you for your candid feedback as it helps us to improve on our end with the goal of providing better service and experience for our customers. We appreciate you and I look forward to meeting you on your next visit. Thank you, Sean.
My service adviser was 40 minutes late to our scheduled
My service adviser was 40 minutes late to our scheduled appointment. Overall, everything is very slow here. When I can to collect my car I had to wait another 30 minutes for them to bring it down.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, we appreciate the feedback and ask you please accept our apologies for your experience. Our service director, Curtis, and I definitely wish to discuss this further with you as your satisfaction and business relationship is very important to us. I can be reached at 323-801-1490. Thank you, Sean
The dealer has answered all my needs with friendly
The dealer has answered all my needs with friendly greeding with staff & the dealer has very clean envirnment.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Danile was fantastic!
Danile was fantastic! Made my experince amazing. Thoughtful, honest and kind. Understand what I wanted and made the car of my dreams come true!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!