Mile High Honda

Went for an oil change and was asked if I’ve ever been to the facility before. I answered no, expecting anything that I need to know to be mentioned to me then and there. I noticed from the waiting area my car sitting in the parking lot, I thought maybe it hadn’t even been done yet since I was quoted an hour and a half wait. 45 minutes later the service rep comes up to me to tell me that my vehicle is finished. I sat almost an hour in the waiting room just looking at my vehicle before anybody informed me it had already been finished. I mentioned when I was about to pay that I had a coupon for the oil change that I got off the website. Aubrey or Audrey, the service rep stated that those need to be presented at check-in. Again, she asked if I’ve ever been there before and I said no, I don’t know the protocol and I need to be informed of this. She did not honor the coupon and charge me full price. I was a customer for years of Mile high Acura and always experienced exponential service. The difference between Mile high Acura and Mile high Honda are night and day. Didn’t expect such xxxxty customer service. Bummer, I’d suggest going elsewhere!

They have the best service department. Very professional and very courteous. They have a free shuttle service if you want to use it. Very friendly.

Sarah was great!! She kept me updated and her recommendations led to the successful sale of my car. Sarah patiently explained the work done to the car and the new owners were very happy.

Bad service. Took one phone call, three drives to the service just to get an oil change. I call first to make an appointment and they told me just drive-in. I did the next day, the service writer told me you need an appointment. I try making an appointment with her, she later told me just drive-in after 4pm and before 6pm same day. I come back at 545pm another service writer told me we don’t take drive-in after 530pm come back tomorrow. I come back next day, they final do an oil change and tire rotation. Scratch two rims.

Brendon answered my questions and gave me additional information related to what lies ahead. He was professional and friendly. The work was done within the 2 hours that were predicted.

Great and friendly service! Faster than I expected for drop in service. I come here for regular service and always get friendly and efficient assistance.

Robert Rivera was very professional and addressed all concerns appropriately. Will definitely request his services whenever I need work on my Honda CR-V. Thanks, Robert.

Awesome service! Everyone was polite and very accommodating. Eric made it possible for me to get repairs I asked for. Also by a good deal on my Honda.

Salesman Jordan was very knowledgeable and accommodating. Finance mgr, George was very clear and knowledgeable, both are exceptional people. The car was ready to go and the salesman covered all details as to operating the new car.

Excellent service, Nick Coloroso was very friendly and accommodating. He kept me informed throughout while my car is being taken care of.